Performing in-depth client analysis to uncover unique needs and preferences, enabling the creation of personalized outreach strategies that strengthened client relationships and contributed to a 20% increase in customer satisfaction scores.Coordinating and holding both physical and online meetings with key decision-makers, leading to a 25% conversion rate from prospect to client and a 30% increase in account penetration.Delivering over 100 tailored product demonstrations that effectively match Paykonnect’s solutions to client needs, resulting in a 30% increase in client acquisition and a 20% boost in client retentionExceeding sales revenue targets through retention, growth, and prospecting within existing and new accounts. Conducting extensive client research and developing meaningful relationships to drive business growth.Ensuring high satisfaction and client retention scores by leveraging my interpersonal skills through relationship development. Managing a portfolio of 60+ client accounts, ensuring 100% on-time top-ups, which has contributed to a 15% increase in client satisfaction and a 20% improvement in account retention.

Contacted organizations through telephone and email to solicit sales for Paykonnect products and services.Delivered previously prepared sales talks that described Paykonnect Kenya productsand services as a means of persuading potential clients to purchase the available goods and services.Obtaining and maintaining customer information in the Paykonnect database.Scheduling appointments for the sales team to meet prospective clients for product presentation as well as contract signing.

Offered technical support to clients on how to locate vehicles on the map and how to log-in to their accounts.Configured vehicle tracking devices.Made certificates and sales agreements for clients.Recommended potential products and services to the management by collecting customer information and analyzing customer needs.

Facilitated supply information regarding the organization to the general public, clients and customers.Resolved product or service problems by clarifying the customer’s complaints, determining the cause of the problem, selected and explained the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.Was responsible for routine clerical functions related to client information and record keeping using Vtiger CRM.Prepared product and service reports by collecting and analyzing customer information.

Involved in telecom licensing and postal licensing, handled mobile frequency monitory stationoperations maintenance, facilitated frequency planning involvement and carried out daily ping tests andData Capture.