Aerotek is a leading employment agency providing technical, professional and industrial recruiting and staffing services. Aerotek has a long history of customized recruiting and placement solutions. Our employment agency continually places best candidates at all levels of skill and expertise.

Manage day to day operations of the call center area to ensure smooth work flow and toachieve predetermined goals.* Lead and Coach a team of approx 15-25 representatives in a manner that ensures highquality customer care focused on building and retaining valuable customer relationshipsand committed to the delivery of value added products and services. This includesefficient allocation of resources, goal setting, forecasting and flexibility to managechanges.* Build an effective and strong team committed to delivering world class customer careand achieving organizational goals. Build an effective staff through recruiting and hiringexceptional candidates, training, salary administration, performance appraisals,counseling and motivation of staff.* Accurately assessed strengths and development needs of employees including timely andspecific feedback and performance management. * Initiate and develop relationships with others throughout the business unit and thecompany in order to identify and understand customer and business needs; implementsolutions to improve effectiveness and results.* Create and Foster a trusting and engaging work environment with a focus on employeeretention. Ensure a culture of accountability, integrity and respect.* Develop and implement effective policies and procedures to ensure timely, accurate,cost effective and excellent service to our customers.* Identify and analyze escalated problems and provide guidance to team members forresolution. Negotiate solutions and acts as a liaison with internal and external customerswhen necessary.* Report and analyze manager information systems, quality/timeline indicators.* Manage team to meet goals within the budget. Monitor, research and evaluatetechnological advances in the industry to identify appropriate alternatives for enhancingcurrent department operations. Evaluate cost/benefits, make recommendations, develop andoversee implementation plans.

Manage a group of 50-65 Consultants, 2 Coaches and 3 Consultant Support Specialists inthe Retention queue.- Responsible for development of coaches and consultants support specialists using“Leading the AOL Way” process training for effective interactions, time management,positive communication and personal accountability.- Consistent facilitation of key deliverables outlining business, site and teamexpectations.- Rewards and Recognition Project Manager for retention initiatives and contest.

Responsible for education of sales process, quality guidelines, member satisfaction techniques, and goal achievement for 20-30 consultants.Proficient in the identification of learning capabilities, training of materials, delivery of constructive feedback.

- Responsible for education of sales process, quality guidelines, member satisfactiontechniques, and goal achievement for 20-30 consultants. - Proficient in the identification of learning capabilities, training of materials,delivery of constructive feedback.

- Real-time support to inbound retention consultants for questions, clarifications ofpolicy, problem solving and escalated calls. - Demonstration of effective saves techniques and call handling procedures usinginteractive parallel sessions, professional success meetings and providing immediatefeedback.

- Identification of customer needs through creative problem solving, to provide service,product education and resolution. - Training assistant for new hire training classes of 22 consultants.

Coordinating sales and contracts for cellular companies- Sales of cellular telephones with accessories and service contracts with insurance.

Scheduled all surgical, ambulatory, inpatient and outpatient procedures. Scheduled allclinical appointments for hospital.- Provided pre-admission testing appointments while obtaining patient personalinformation for 20-25 patients per day.

Management of daily store operations including general operations of four storelocations throughout Tucson- Handled managerial aspects of banking, legal transactions, act as liaison betweenbusiness and state.- Negotiation of sales and purchase contracts, including seeking alternative contractsfor store locations based on evaluation of sales performance.- Represented business owner in all aspects of business.

Preparation of reports, invoices and proposals submitted for approval.- Supervision of eight person security staff.- Assembly of information from various internal and external sources for preparation ofnarratives and summaries.- Arranged meetings, appointments, travel accommodations and itinerary for direct