Mary Maxwell Email & Phone Number

Pleasant Hill, California, United States

• Prepare sales registers and Front-End change fund for daily store openings.• Process daily sales register bags by reviewing return receipts, credit card applications, coupons, reward certificates, petty cash payouts, and reconciliation of cash and credit card sales. Prepare daily bank deposits and weekly orders for change.• Verify and maintain daily and weekly audits of the store’s safe. Maintain store documentation and administrative correspondence per company standards and retention schedules.• Provide support to Front-End customer service, merchandising coordinators, as well as the Store Manager and Assistant Store Managers daily. Trouble shoot computer and register issues.

Brentwood, California, United States

• During a period of transition within the store, I approached Management and offered my assistance with the Front-End customer service area. This area was not cohesive, lacked real structure, supervisory support. I had already begun physically cleaning, organizing this area, streamlining supplies, and minimizing costs after I had completed my duties as the Cash Office Associate (and had had surplus time on my shifts). The interim Manager agreed and appointed me front-end Engagement Coordinator. For many months I worked in both positions and was still relied upon often to fill in in the Cash Office after my appointment.• I identified inconsistent, out of date procedures and incomplete training of cashiers. There was a lack of guidance in knowledge of their daily tasks and company expectations. I worked with each Cashier, retraining from the technical aspects of the register and making price tags to the most current talking points about the company’s credit offers and initiatives. Results: By ensuring the cashiers had proper training and understood the company’s expectations, this translated to customers feeling more comfortable in their customer service interactions. Overall sales improved. Cashiers had an increase credit card sign ups and the store’s overall performance pulled us up to the top three (3) performing stores in our district monthly, as well as quarterly. Proper training and supervision gave the Cashiers more confidence and were more eager to help each other and complete tasks and meet and exceed company goals.

Brentwood, California, United States

Moraga, California, United States

Moraga, California, United States

• Assist with and track submittal of architectural drawings for construction projects to city and county agencies for permit purposes.• Designed and maintain processes for financial records, billing, and document retention.• Responsible for company’s marketing, both online and physical presence i.e., company website, Yelp, Nextdoor, and promotional merchandise.

Berkeley, Ca

• From job beginning in an undermanaged department, taught myself my own job with minimal sources of job content information. Crafted all elements of job description. Results: Within 90 days of hire, management requested my leadership to train & supervise my counterparts in various other units. Our group voluntarily grew into an ongoing source of mutual support, problem solving and technical success. Morale soared.• Managers chose half of us, including my trainees, as EPIC SuperUsers, to assist Certified Trainers. Anticipated the need for ongoing support & lobbied the Certified Trainers to cross-train SuperUsers in all disciplines’ work flows. Results: New & ongoing users called on me as a support service, saving hours of doctors’ & staff members’ time.• After formal training, & keeping in mind people’s various learning styles, designed a reference manual for each unit’s specific needs, including daily work flows and software updates. Results: Prevented much stress & frustration staff members could experience with an unfamiliar & complicated system.• Managed changes, printing, and inventory of Point Cards, forms designed to encourage & track basic routines for adolescent patients, i.e., ADLs, emotional self-care & personal development goals. Point totals determined privileges earned & discharge planning. Created tracking binder for easy access for unit staff. Results: Saved countless information “hunting” hours.• Was frequently called upon by professional staff to serve as a sounding board to share my observations & suggestions about patients. Results: Medical charting became more thorough; nurses were able to administer less calming medication.• Collaborated with OT to revise patient tracking materials to cut costs and make information more relevant to patients with simple improvements such as forms for tracking materials.• Served as the go-to, ad hoc HR representative in solving interpersonal issues among staff members. Results: More harmonious morale.

San Francisco, Ca

• Designed processes for financial records; researched job cost issues.• Planned and managed client case files for construction claims.

San Francisco, Ca

Houston, Texas Area

• Worked closely with students and their families to help establish financial need/eligibility and identify sources of financial aid awards/funding. Processed and reconciled loan application from certification through disbursement.• Managed Federal work-study program; developed and executed work contracts and agreements with community, county, state, and interstate employers, interview processes and referrals.• Prepared marketing materials and conducted workshops and presentations for financial aid programs for recruiting events.