TESSCO Technologies Incorporated (TESSCO) is a provider of integrated product and supply chain solutions to the professionals that design, build, run, maintain and use wireless mobile, fixed and in-building systems The research and resolution team handles any kind of issues that prevent customer from receiving their orders, preventing completions of jobs or fulfillment of retail orders. Develop strong relationships with carriers, such as FedEx, UPS and freight carriers ensuring on time shipment of orders. Develop new standard operating procedures; create training PowerPoint presentations for new employee training classes.

Ameritox is the nation’s leader in Pain Medication Monitoring Solutions®, offering specialized laboratory testing and reporting services. • Responsible for managing an assigned book of business via phone – increasing sales volume and retention through greater adoption and utilization of Ameritox services; developing new business and growth within current accounts. • Develop account specific business plans to determine strategic and tactical goals.• Provide regular communication between the customer and ISS team, healthcare providers, and Government facilities; ensure customer concerns are dealt with effectively and efficiently. • Responsible for prospecting new business by collaborating with Lead Generation to appropriately convert qualified leads into valued Ameritox customers. • Work with the field sales, and sales management (District Managers & Regional Directors), to further develop potential leads into customers, as well as operational aspects regarding their territory. • Create, maintain, and enhance customer relationships; build relationships with key decision makers; provide quality customer service to clients with reliable information/process and solutions. • Maintain strong focus on internal and external relationships through use of professional judgment and appropriate escalation of client issues.• Maintain established accounts and increase sales volume.• Work with internal departments, i.e., Billing, Data Entry, and Lab to resolve payor issues. • Adhere to company policies, including attendance and punctuality. • Adhere to confidentiality (HIPAA) requirements (patient files, personal AND proprietary information).