Operations / Support ManagerCall Center Management | Employee & Client RelationsProblem Analysis | Conflict ResolutionAs a reliable and people-oriented manager, I am dedicated to providing excellent customer service and making operational and procedural improvements. I consistently handle complex and escalated customer service issues, leveraging my diverse background in management and customer service. I have strong problem-solving, communication, decision-making and people skills.Selected highlights of my experience include:• Prevented loss of key accounts and save thousands of dollars by researching, calming and rapidly resolving client conflicts • Spearheaded IRA's program, including rollovers, transfers, distributions and tax reporting• Saved tens of thousands of dollars by implementing Debit Card authorization procedures for high risk countries, states and merchants by collecting and analyzing fraud data• Experienced resolving complex, financial and escalated customer service issues• Interacts with customers via telephone, email and mail, as needed• Uses computerized systems to track and document processes used to resolve issuesYou can reach me at mminges7200@aol.com.