Mary Monroe Email and Phone Number

As a Brand Ambassador, I’m responsible for sales and education in Nordstrom, Sephora and Ulta in WA. A proven track record for achieving/ exceeding daily sales goals as well as in store events. Strong communication and partnership with vendor and retailers.

LocationGreater Seattle AreaAssisted individuals and families daily in the making of preneed and time-of-need arrangements. Maintained a consistent focus of empathically helping the client which resulted in high sales performance. • Advised preneed and atneed families daily of all needs for funeral/cemetery services.• Consistent yearly million-dollar performance while exceeding customer expectations.• Consistently procured new business by requesting referrals, hosting sales seminars and providing diligent follow up to every lead.• Highly skilled at closing sales and setting up generational family heritage. • Answered questions regarding cemetery usage and law to facilitate effective resolution strategies. • Utilized appropriate forms and documents necessary to support the family’s needs for future generations. • Coordinated burial placement according to grave verification rules and regulations. • Attended and supported families at graveside and funeral services.

Assisted individuals and families daily in the making of preneed and time-of-need arrangements. Maintained a consistent focus of empathically helping the client which resulted in high sales performance. • Advised preneed and atneed families daily of all needs for funeral/cemetery services.• Consistent yearly million-dollar performance while exceeding customer expectations.• Consistently procured new business by requesting referrals, hosting sales seminars and providing diligent follow up to every lead.• Highly skilled at closing sales and setting up generational family heritage. • Answered questions regarding cemetery usage and law to facilitate effective resolution strategies. • Utilized appropriate forms and documents necessary to support the family’s needs for future generations. • Coordinated burial placement according to grave verification rules and regulations. • Attended and supported families at graveside and funeral services.

Managed the business of Jo Malone London, which included $265,500 annual sales of fragrance, body and home products at Nordstrom. Maintained +20% increase for 2014 Fiscal year and +26% increase for retail year. Trained and educated colleagues with product knowledge and effective selling techniques. • Accurately prepares and analyzes sales reports. •Decision making, problem solving and organizational abilities, with ability to learn quickly and interact well with people. • Excellent customer service and interpersonal skills. •Strong communication with upper management and buyers to ensure stock levels support business. •Ability to work independently with close attention to detail. • Strong leadership and motivating skills to ensure positive team environment. • Performs a wide-range of administration work with the ability to prioritize multiple objectives effectively. •Demonstrated ability to handle confidential material and records. • Computation skills. •Set, achieved and exceeded counter sales goals with monthly double digit increases by cultivating and maintaining lasting relationships with clients. • Proactively planned and executed events such as new product launches, fragrance festivals, trend shows and private shopping parties that resulted in double digit increases. •Jo Malone Certified-Tier 1. • Achieved +188% to goal for Triple Points event.

Managed new hire and ongoing education for the Pacific Northwest and Canada with my strong leadership and motivating skills. Developed and coached beauty advisors and promotional artists on retail skills, product information and business management; with major retailers. Collaborated with Account Executives, retailers, Promotional Artists and Beauty advisors on strategies to maximize sales. Conducted seasonal training seminars and master classes. •Skilled at maintaining a healthy skincare penetration of 15%+ in the territories as well as tracking the progress. •Great organizational skills to ensure all document requests were completed in a timely manner. •Excellent verbal and written communication skills. • Ability to work independently with close attention to detail. •Strong leadership and motivating skills to ensure positive team environment. • Managed new hire and ongoing education for NW. •Great research and problem solving skills. •Answered incoming calls and emails regarding customer inquiries, requests and complaints. •Demonstrated the ability to handle confidential material and records. • Managed a training budget of $75,000. • Maintained +36% increase in 17 doors 2012, consistently achieving monthly and year end goals. •Recognized for top sales on the West Coast with Regional Manager.

Built retail sales to over $2.8 million in 17 different stores across six different states. • Maintained consistent +25% increase in region over the last three years. • Forecasting budget allocation for Retailer Trainings in Pacific Northwest ($42,000 Budget).