Responsible for managing five locations, translating board objectivesinto workable plans that deliver results.Effectively recruit new team members, handle disputes, andadministrate disciplinary procedures.Responsible for developing and implementing bonus programs, whilemaintaining payroll costs below industry standards.Built a high energy Optical team insuring quality and professionalism.Effectively train and develop associates to focus on sales whileproviding patients with excellent service to satisfy visual needs.Ensure superior customer experience by addressing customer concerns,demonstrating empathy, and resolving problems.Reduce and control expenses by negotiating with vendors.

Duties included assisting clients in selecting eyeglass and lenstreatments, guiding patients when selecting frames for proper fit andstyling, taking measurements to correctly interpret prescriptions,preparing work order for Optical Laboratory, adjusting eyeglasses toensure proper fit, ensure all orders arrive and are to the specifications ofthe patient, advising patients on necessary repairs or adjustments,Inserting, removing and caring for contact lenses