Mary Njoki Email and Phone Number

Administration✅ Oversaw the planning and coordinating administrative procedures and systems and devising ways to streamline processes.✅ Involved in the recruitment and training of personnel and allocated responsibilities and office space.✅ Assessed staff performance.✅ Ensured the smooth and adequate flow of information within the company to facilitate other business operations✅ Monitored costs and expenses to assist in budget preparation✅ Oversaw facilities services, maintenance activities and tradespersons✅ Prepared weekly reports on returned orders from clients and the reason why the goods were returned in the first place.✅ Prepared weekly report on pending (unsupplied) orders which includes a status report on the progress of the orders.✅ Oversaw the negotiation with both local and international supplier for goods- HP, Dell, Lenovo, Microsoft, Logitech, Epson among others and ensure cost saving.✅ In charge of ensuring returns are credited from the clients’ accounts and also following up on the supplier credit notes where necessary. Procurement and Logistics✅ Spearheaded the Procurement and Logistics team with the aim of ensuring timely collection and deliveries from our retail branch to our customers. My duties include.✅ In charge of organizing the collection of goods from suppliers.✅ Coordinated the dispatch of goods from the shop to the client’s site.✅ Ensured warranty returns are taken to the correct warranty centers for repairs by organizing transportation for the warranty technician.✅ Kept an updated report on drivers’ route plan for jobs done, mileage on company cars, reports on repairs done to vehicles and ensure all are accountable for orders delivered by returning the signed copies of delivery notes from the customers.✅ Coordinated the car repairs and maintenance- also that the drivers all have an updated insurance cover by liaising with the insurance brokers company via our finance head.

In 2014, I joined the administration department as an assistant to the HR Manager✅ Assisted in the new staff recruitment process by ensuring the interview room and materials were available.✅ Assisted in training of new staff to the company, ensuring they had their staff ID and business cards were available for all staff✅ Booked meeting rooms for the monthly company meeting, and wrote minutes for the management meetings held every fortnight.✅ Ensured cleaning and repairs in both departments was done without interruption of normal business.✅ Ensured that all staff undertook the vendor certifications for APC, HP, Dell, Lenovo, Microsoft among other vendors.

Product champion of all Microsoft hardware and software products.✅ Recruited new accounts, activated dormant accounts bringing in revenue for the company with sale of ICT products and services to the corporate clients, provide technical solutions and supported as well as customer relationship management for Bright Technologies Limited.✅ Sold a subset of products or services directly or via partners to a large number of named accounts/non-named accounts/geographical territory.✅ Sold technology software products and related services in a defined territory. ✅ Identified, qualified and closed new opportunities. ✅ Managed accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. ✅ Leveraged the Bright Technologies sales model to maximize revenue growth and increased local market share. ✅ Built and expanded business partner revenue and self-sufficiency

✅ Worked to increase sales for both the hardware and software products at various electronics stores e.g., Ebrahim Electronics Ltd and Safaricom stores among others. ✅ Researched and contacted Microsoft partners and general IT vendors✅ Provided product and COA SMS market campaign✅ Trained and collected information related to Microsoft products✅ Trained sales staff as well as boost sales on Microsoft products✅ Coordinated Mall activations to create awareness on the late Microsoft products (Windows 7 and Office 2010)