-Provided problem solving expertise for the PI system ofindustrial data analytics software.-Explained technical information in clear terms and patientlywalked remote clients through troubleshooting tasks.-Tailored solutions for customers including integration of newproducts and roadmap guidance.-Extensive use of Salesforce to maintain detailed accounts ofcustomer interactions.-Lead cross-functional teams to resolve complex customerneeds including urgent escalation issues.

-Owned 50+ accounts from strategic top tier to start ups thataccounted for half the company's revenue.-Gained client trust by outperforming expectations andchampioning their needs.-Consistently exceeded sales targets by expanding existingaccounts and bringing in new customers from initial contactto contract signing.-Orchestrated seamless order fulfillment and changemanagement across all internal departments.-Primary escalation point leading cross-functional teams toresolve customer issues.-Received numerous unsolicited feedback from clients forexcellence in customer service.

-Successfully managed 20+ international and domesticaccounts totaling $200m annual revenue.-Control point for seamless flow between customer, sales andinternal order fulfillment.-Created and reviewed technical specifications, financialcontracts, and joint development proposals.-Leveraged internal departments to drive on-time shipmentsand meet unique customer needs.-Consistently exceeded financial targets while comfortablybeating company margins.

-Researched and developed PVD and PECVD processes and hardware for semiconductor capital equipment.-Owned R&D system responsible for engineering alpha and beta testing, provided troubleshooting expertise, analytical testing, and performed customer demos.-Implemented DOE and SPC to improve efficiency and capability of existing systems.-Managed and guided vendors in new product design.-Ranked 1st of 17 in Field Process and Field Service Engineer training group.

-Owned concept and feasibility project for ultra-fine pitch interconnect technology.-Worked closely with vendors to improve engineering systems to meet future technology nodes.