Mary Theopher P. Tavendale Email & Phone Number

Doha, Qatar

Currently working as System Support Executive and responsible for supporting the design, development, and implementation of new IT systems, supporting business users with regards the operation of IT systems and ensuring the compliance to IT policies and procedures throughout the business.

Deira, Dubai, Uae

I worked closely with the senior management team to write and compile proposal documents for a wide range of Facilities Management contracts within the Middle East.Responsibilities include:• Ensuring that all proposals meet the requirements of the client in terms of format and content • Create potential leads and manage the ongoing opportunity in the CRM system • Analyze the sales pipeline data to determine the areas of success and failures, then prepare report to present to the senior management team• Complete online registrations with potential customers, and submit expressions of interest • Assist with applications for customer pre-qualification processes• Assist the price Estimators throughout the tender process • Create and maintain proposal master templates• Maintain and update the Technical Proposal Library in a SharePoint database• Maintain the sales presentation slide templates, customizing for specific presentations when necessary

Dubai Investment Park, Dubai, Uae

I was promoted within EFS to a role working within the Training & Development Centre to plan, develop and provide Facility Management training programs, which included the induction of new employees along with service delivery training.In addition, my responsibilities also extended to administrative duties such as maintaining training records, the companies IMS documentation and the management of petty cash.

Dubai Investment Park, Dubai, Uae

Project Administrator | EFS Facilities Services LLC (Dubai, UAE)April 2012 to October 2012This role was an operationally based one where I was responsible for the administration required to deliver projects successfully. In addition to carrying out secretarial type of duties, my regular tasks also included:• Assisting with the financial aspects of each project such as to provide quotations for additional works and the billing• Carry out the material and equipment purchasing for the project• Maintain and issue the Operations and Management manual• Manage timesheet information

Shangri-La Office Towers, Dubai, Uae

While at MAB I led the administration team responsible for carrying out many tasks required to support the large workforce and the service delivery within a prestigious and large Facilities Management contract. My responsibilities includes line managing 4 administrators and supporting 4 facilities managers with regards:• Carrying out manpower planning, provision and control• Ordering of materials, equipment and third party services• Resolving quality and Health and Safety audit issues• Arranging Health and Safety training

Dafna West Bay Area, Doha Qatar

Initially within Regency Group I worked within a real estate sales administration role, providing residential and commercial customers with product information and passing sales leads through to the relevant sales representative. However in January 2010, I was promoted as Executive Assistant to the General Manager of their Facilities Management Division, carrying out secretarial work as well as to support the businesses operational activities.

Makati, Philippines

e-Telecare was one of the largest call centre providers globally, and as a team leader, I was responsible for providing effective and courteous support for our customers callers