Mary Painter Email & Phone Number

Chicago, Il, Us

London, Gb

Build and maintain strong, Long lasting customer relationships. Identify and grow sustainable revenues from existing customer portfolio of large corporate clients via business reviews; client meetings, calling plans.Serve as the lead point of contact for all customer account management needs.Provide consultative insight to clients on Fraud Prevention; AML; OFAC, Compliance, Treasury Management products and services.Ability to develop, execute and adjust plan with high degree of independence.Collaborate with all stack holders, customer service, product, relationship manager, and sales to improve the entire customer experience.

London, Gb

Responsible for the management and provision of client service support to high-valued Payments and Cash Management clients, ensuring client expectations are exceeded and we offer a superior service to that of our competitors. My role is to provide client liaison and partner with Senior Services Relationship Service Managers, Product Management and Operations to identify customized, competitive solutions.Key Projects and Achievements:• Maintain regular dialogue with client service staff to foster teamwork and cooperation• Take a hands-on approach to coaching junior teams members • Act as an ambassador for the team and contribute fully to the development, effectiveness and success • Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised • Interaction with other global PCM units including clients, global service teams, Sales, Product Management• Provide analysis and recommendations to senior management• Ongoing partnership with all client service teams

New York, Ny, Us

Responsible for department's overall performance and for motivating team to exceed department goals and objectives. Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Service Department. Make recommendations to implement improved processes. Supervise team productivity, monitor workload, ensure quality and standards are consistently achieved and guidelines are followed Ensure excellent customer services by training employees and providing feedback to existing employees regarding areas of improvement and development. Key Projects and Achievements:• Maintained diplomacy and tact when dealing with upset or escalated calls• Accountable for all decisions, actions, and directives with respect to job responsibilities• Followed up in a timely manner to ensure customer satisfaction• Knowledge, understanding, and compliance with the Company's policies and procedures• Made recommendations to implement improved processes• Attended in person meeting with clients and staff• Performed other duties as assigned by management

New York, Ny, Us

Duties include call preparation, account plans, cost/benefit analysis and customer research. Support sales related activity; including, consolidating responses to proposals and partnering with clients and internal support team to implement new business. Review and analyze data and provide summary and actionable recommendations and or opportunities for maintenance clients. Key Projects and Achievements:• Oversee activities directly related to exceeding sales and revenue goals• Assist Sales Managers with sales and administrative related tasks• Escalate client issues• Maintain overall health of defend/maintain client base

New York, Ny, Us

Oversaw all aspects of Customer Service for Diversified Large Corporate Clients. Conferred with clients to conduct presentations with proposed methods for streamlining operations and capturing efficiencies. Effectively allocated the company’s resources to expedite problem resolution and generate revenue growth. Key Projects and Achievements: • Selected to oversee top revenue producing client relationships based on excellent performance• Managed portfolio generating approximately $15 million in annual revenue• Acted as official mentor for both experienced and newly hired staff members

New York, Ny, Us

Served as a Team Lead in Vault Services. Streamlined documentation process; created customized risk management guides that facilitated the reduction of fraud for our Large Corporate clients.Key Projects and Achievements: • Reviewed surveillance video for possible fraud• Prepared and completed reports with detail findings• Recorded teller time to assure maximum productivity• Maintained all departmental supplies

New York, Ny, Us

Served as a Team Lead in the Check Verification area. Key Projects and Achievements: • Reviewed checks over $25K for possible fraud• Researched inquiries pertaining to customer accounts• Prepared daily reports• Prepared and returned checks for NSF• Balanced and reconciled GL accounts

Bachelor’S Degree, Business Administration And Management, General

Education record