Mary Patterson Email and Phone Number

Detail-oriented Senior Engineering Technologist with extensive experience in the utility industry, specializing in distribution design, lighting, and GIS. Skilled in leading cross-functional teams, training new hires, and managing complex projects from initial kickoff to completion. Proficient in industry software, including Maximo, SAP, ULAT, BOUD, AutoCAD, MyWorld, ArcGIS, LitePro, and Smallworld. Recognized for exceptional customer service, receiving multiple awards.Project Management: Managed 40+ projects simultaneously from initial design to construction, ensuring on-time completion. Delivered $2M in returns in 2023Training & Leadership: Trained 30+ new hires; appointed Subject Matter Expert (SME) for the SAP/ULAT launch. Created comprehensive training documents and led weekly demos, uploading resources to a Microsoft Teams page for easy accessClient Relations: Managed interactions with 25+ large clients and account managers, addressing concerns and achieving project goals. Recognized for outstanding customer service with multiple awardsQA/QC: Conducted 3-10 peer reviews weekly, ensuring quality designs, minimizing costs, and verifying material orders met scheduled start dates• Prepared project drawings, lighting photometrics, contracts, and related documents to present to the client• Surpassed monthly performance metrics by 175%• Awarded the Excellent Customer Satisfaction Award (ECSA) in 2023 & 2024• Collaborated with municipalities to address lighting and crime issues, proposing solutions with cost estimates• Served on 3 committees:• SME for SAP/ULAT – Provided expertise, training, demonstrations, and software updates• Defect Lighting Issues Team – Identified and reported software bugs to the development team• Training Documents Team – Updated and aligned training materials with new software• Communicated effectively with customers and construction crews throughout the design and construction process

• Developed roadway lighting designs for over 30 NCDOT projects, ensuring compliance with state standards while adapting project scope based on client specifications; managed timelines ranging from 3 months to 3 years• Conducted peer reviews to ensure high-quality standards• Created maps in various software including BOUD, AutoCAD, & Adobe

• Ensured spatial data accuracy and regulatory compliance across 3 GIS systems• Produced 20+ GIS designs daily, managing complex designs and special projects• Maintained adherence to industry standards across multiple GIS platforms• Proficient in G/Technology, Smallworld, and Maximo• Able to interpret and complete Type-A work orders in Smallworld and G/Technology• Qualified to read construction prints and orders and understanding compatible units used for each work request• Team oriented• Prepare and take meeting notes for weekly Duke GIS meetings• Assist with multiple projects, such as inputting prepost work orders into G/Technology• Capable of working remotely

• Ability to multi-task and work in a high paced office environment• Process documents to update and maintain files and records• Schedule appointments and organize meetings• Check portals daily for new job assignments• Answer phone calls, direct, screen, take and relay messages to the appropriate person• Data entry• Proficient in QuickBooks

• Greet students and answer questions• File paperwork and data entry in Microsoft Excel database• Keep an organized environment and answer phone calls• Coordinate and schedule tests for students

• Assist with flume construction and simulated water flow experiments at the University of Idaho-Boise Stream Laboratory • Use of power tools in a lab setting• Create sampling equipment for flume experiments• Knowledge of laboratory safety and emergency procedures• Experience using chemical analysis lab equipment• Assist with laboratory mockup set up and experiments • Prepare solutions and other reagents

• Skills include using geological tools such as field hypsometer and Oakton Mini TempTestr®IR to gather field data• Research proves that mature trees help stabilize property values in a fluctuating market• Presentation of findings at multiple conferences including the National Conference on Undergraduate Research (NCUR)• Collect and compile data from online resources to support hypothesis with statistical analysis• Work independently in labs