 Solves problems with innovation & continuous improvement by actively working with COE leadership to improve SOPs, identifying quality process gaps, and developing new and innovative solutions that deliver value to our customers.  Leads initiatives and projects, and acts as subject matter expert in problem solving and process improvement events  Acts as a mentor and resource to their direct reports by providing coaching, guidance and showing an interest in their career development  Communicates goals, expectations, and COE updates; influences and inspires others to follow their lead.  Oversees the development and facilitation of new hire and existing employee trainings  Motivates changes in the work environment; bringing new perspectives; open and supporting changing the approach or method to best fit the situation  Facilitates team initiatives, including communication/huddles, performance, process changes, recognition and engagement activities  Leverages new technology to increase efficiency, raise productivity, and reduce costs.  Delegates, tracks and monitors team’s tasks to ensure team is within performance targets  Serves as an internal expert when addressing escalated concerns, ensuring others are informed on a need-to-know basis as dictated by operational demands  Generates, analyzes, and distributes reports to update the COE leadership on the team’s progress  Audits internal quality to reduce defects in the workflow, making suggestions for improvements in the processes  Plans strategically, using foresight rather than resorting to tactical style of managing.  Takes initiative to align team, department and direct report objectives and priorities with organization initiatives.  Conducts regular performance related discussions, providing constructive feedback, recognizing achievements and key behaviors, and addressing any areas for improvement with their teams.

● Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows, resulting in a 15% increase in overall productivity.● Handle customer complaints, resolve issues, and adjust policies to meet changing needs, leading to a 20% improvement in customer satisfaction.● Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts, achieving a 10% reduction in workplace incidents.● Enforce rules and regulations outlined in the company manual to set forth expectations comprehensively and consistently,● Monitor workflow to improve employee time management and increase productivity, resulting in a reduction in project completion times.● Conduct routine inspections to check quality and compliance with established specifications, maintaining adherence to quality standards.● Evaluate employee performance and coach and train to improve weak areas, contributing to a 15% enhancement in overall team proficiency.● Mentor newly hired employees on operating equipment and safety, developing a comprehensive training manual for ongoing reference, resulting in a reduction in onboarding time.● Building strong relations with clients and co-workers ● Managing client expectations ● Leading conference calls, producing agendas, minutes, and follow-up on action items ● Leading multi-disciplinary teams towards project success ● Maintain project plans ● Responsible for keeping projects on time and within scope ● Managing multiple projects, across a wide array of clients

● Coached team members in essential techniques, enhancing their proficiency and contributing to a 15% improvement in overall team performance.● Provided optimal coverage and met production goals by working different stations, ensuring seamless operations and achieving a 20% reduction in project completion times.● Trained new team members on company procedures and safety requirements, reducing onboarding time by 25%.● Regularly evaluated employee skills and knowledge, providing targeted training and mentoring to individuals with lagging skills, resulting in an increase in overall team competency.● Managed schedules, accepted time-off requests, and found coverage for short shifts, maintaining adherence to scheduling requirements.● Adjusted equipment to meet varying productivity levels, optimizing workflow efficiency and contributing to an increase in overall productivity.● Developed and executed innovative strategies to enhance team collaboration, fostering a positive work environment.● Fostered a culture of continuous improvement by encouraging team members to provide feedback and suggestions.