Mary Pendleton Email & Phone Number

United States

Subject matter expert in the assigned LOBs and follow the process maps to complete support initiatives. Assist in developing processes and provide support to the stakeholders across the world. Maintain excellent interpersonal skills and professionalism while delivering outstanding customer service. Ability to master multiple systems and knowledge base and contact management systems. Communicating effectively to various levels internally at Uber. Executing over 200 crucial processes, ensuring 100% delivery week over week. Navigating multiple platforms such as Bliss, Salesforce, Google Forms, and Genesys.

Mesa, Arizona, United States

Oversee a Case Load of 400+ clients that are court-ordered to complete Court Ordered Counseling. Provides administrative support for the different SAGE programs with data entry, scheduling appointments, monitoring attendance, past due balances. Offering guidance with clients with barriers to problem-solving and conflict resolution so they are successful in the program. Works closely with IT to make changes to the current program to improve the efficiency of case management.

Mesa, Az

Responsible for the inventory of all hard goods; camping, gift bar, hunting, and archery. Conduct counts on specific items in the store for each department, research any negatives on hand. Enter all quantities into the database. Also, recognize and resolve quantity discrepancies, make quantity reports, and prepare extensive quantitative statements that help with inventory control duties.

Mesa, Arizona, United States

Supervise workforce performance to promote high-quality customer service standards, including successful sales planning, meeting all merchandising objectives, and ensuring compliance with performance and operating procedures. Assists in the development and implementation of managerial strategies to improve sales, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Sets the bar for excellent customer service through personal example, monitors and evaluates inventory levels, ensure compliance and development of audit points for administration, and adherence to company policies and procedures. Working with varying departments with the Corporation.

Mesa, Arizona, United States

General Manager – Mesa, AZ Aug, 2005 – Apr, 2011 Assistant General Manager – Scottsdale, AZ Nov 2004 – Aug 2005 Front Desk Representative – Mesa, AZ Dec 1998 – Nov 2004 Promoted to manager position to recruit, train and supervise 25+ team members. Fostered an environment in which guests enjoyed high service levels, and employees were motivated to deliver top performance. Created team-building exercises emphasizing customer service interaction. Striving to make the hotel meet EBITDA goals.

Bachelor'S Degree, Multi/Interdisciplinary Studies

Focuses on Business and Sociology

Associate Of Arts - Aa, Social Welfare