Mary Poulos Email and Phone Number

Developed an IT services company servicing small businesses, schools, and home clients. Managed all aspects including accounting, invoicing, purchasing, networking, marketing, customer retention, and customer service. Services include:Installation, configuration and training on various software applications, ie: Windows OS (all versions), Mac OS X, Server Essentials 2012, Microsoft Office (all versions) specializing in Excel, Word, Powerpoint & Outlook, Adobe products specializing in Acrobat.Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation for clients.Installed, configured and provided support for accounting software (Quickbooks, Peachtree, Invoice, Quicken) including providing basic bookkeeping services.Designed and implemented disaster recovery methods.Virus and spyware detection and removal – PC and Mac.PC, Server and Mac hardware purchasing consultation, install, upgrade and recycling. Data transfer, recovery and consolidation using NAS shares or cloud based storage.Website design consultation, creating new wesites, and update existing.CRM support (Base, Insightly, Salesforce) configuration and data management helping clients transfer data into new systems.Provided support in both configuration and troubleshooting for printers, voip phone systems, security cameras and dvrs.Performed Active Directory administration. (create, unlock, reset user accounts, add users to groups)

Built Windows Server 2000 Servers to business clients specifications.Worked with team to install and configure server at client locations, configuring all computers to new network and active directory.Implemented network infrastructure at various client locations.Sent to service home clients when business clients were unavailable. Provided following services: pc installation, wireless router install and configuration, virus removal, software installation and configuration, training client on software installed.

Responsible for creation and management of the corporate sales division including daily operations, customer service, contract negotiations, purchasing, and invoicing.Installed, implemented and managed network and computer systems for 2 locations. Application and Sales training for employees and corporate associates.Assisted owners coordinating travel arrangements and meeting setups.

Created MIS Department, creating reports for clients, researching and purchasing software programs for company use.Domestic Reservations Department ManagerPlanned and coordinated logistics and materials for board meetings, committee meetings and staff events.Created and conducted sales and travel seminar presentations for travel coordinators and travelers at major corporate accounts. Automation Trainer in-house.Software support for Apollo, Globalware, Office 97/2000.Developed automation scripts for quality control.VIP Desk reservationist handling all executive's travel needs for top corporate accounts (McDonald's, Ortho Pharmaceuticals, Peapod, etc) also main customer service agent.