Mary Powers Email & Phone Number

St. Paul, Mn

• Manage multi-state secure destruction projects using end-of-life information security protocols and regulatory standards relating to the secure disposal of hard copy and electronic data storage• Work directly with stakeholders to identify, develop and document scope of work• Act as company representative / subject matter expert for the development and implementation of all assigned projects• Identify, investigate and resolve any logistical or technical issues relating to project objectives• Identify and approve subcontractors• Negotiate new vendor contracts and competitive pricing• Authorize and communicate all modifications to schedules or overall project plan• Maintain open communication with various external contacts including customers, vendors, service providers and project leads; as well as internally with sales, operations, dispatch, accounting and admin• Ensure all project requirements are satisfied by utilizing industry protocols as well as customer’s corporate standards• Maintain accurate information on customer accounts and update various systems as changes occur• Ensure all documentation and invoicing are completed correctly and in a timely manner• Field work to collect equipment details and provide required documentation in compliance with industry certifications• Obtain and document approvals for services and charges outside of contractual agreements

Oakdale, Mn

• Manage and coordinate customer service teams in the US and Latin America• Coordinate the daily workflow to ensure that productivity and quality measures are met• Coordinate team schedule to ensure phone coverage• Provide training for staff• Interface with distribution center and plant on customer issues• Provide proactive leadership to deliver expectations for internal and external customers• Point of contact for functional business units including sales, marketing, logistics, finance and administration• Coach, guide and mentor staff to improve performance, develop competencies and improve workplace effectiveness• Support and drive process improvement initiatives within the team• Provide leadership and guidance to staff in the resolution of operational problems and questions• Interviewing and hiring, rewarding and monitoring performance of staff. • Address complaints using root cause analysis and implementing action plans• Develop and maintain positive customer relations and coordinate with various functions to ensure customer requests are handled appropriately and in a timely manner• Represent customer operations in cross functional teams• Ensure smooth integrations of newly acquired businesses and product lines

Oakdale, Mn

• Order, returns and credit management• Phones – ensure coverage of team schedule• Train and/or organize training for employees • Provide direction and support to Customer Operation Representatives on daily issues or questions• Interface with Distribution Center/Plant on customer issues• Point of contact for Imation teams in Sales, Marketing, Logistics, Finance & Administration • Work with planners/marketers regarding backorders or INR related issues• Meet quarterly with each employee for individual goal review and feedback• Monitor team goals • Support and drive process improvement initiatives within team

Oakdale, Mn

• Provide customer support to company’s key accounts.• Support & enhance strong customer relationships.• Monitor aging on account & team with A/R on delinquencies.• Analyze credits & returns data to determine appropriate action for reduction.• Interface with all company teams in sales, supply chain, logistics, finance, marketing and administration to ensure coordinated support for customers.• Monitor performance to the service level agreement criteria.• Weekly backlog review to update customers and alert planners.• Ensure adherence to terms & conditions.• Communicate forecasts to the business units.• Process orders and resolve issues with regards to pricing, inventory, timelines, vendor case size and custom part numbers and unit of measures.• Deduction resolution.• Provide support and direction for the Consumer/Retail team• Shift and phone schedule creation and monitoring• Monitor team metrics

Oakdale, Mn

• Provide customer support.• Process orders received via fax, e-mail, phone & EDI.• Seek approval where necessary and process returns.• Research and resolve deductions either through issuing credit or providing collection documentation.• Resolve shortage and logistics issues.

Oakdale, Mn

• Provide support to the customer service team.• Order entry.• Filing.• Enter credits based on CSR research and direction.• Make outgoing calls to customers to obtain additional information needed to process orders.

Maplewood, Mn

• Maintain inventory of division’s supply room, copy centers and shipping room while staying within budget constraints.• Process orders for individual departments.• Purchase promotional products and literature.• Assisted in the training and transition from paper to electronic forms.• Sort and distribute mail.• Back-up for the message center.

Woodbury, Mn

• Accurate & timely data entry of medical claims• Maintain customer confidence and protect operations by keeping information confidential• Participate in testing of new system moving from paper to scanned claims

Woodbury, Mn

• Research, and verify policy and certificate information• Sort and batch claims• Sort incoming mail• Deliver centrally generated reports to each department