• Project Lead for multiple content maintenance projects, including managing all required content work triggered by SNOMED International and US Extension updates, and ICD-10-CM updates.• Create and maintain mappings between different medical terminologies/code sets, such as ICD-10-CM terms to SNOMED.• Utilize clinical experience and expertise in medical terminology to create proprietary Provider Friendly Terminology (PFT) synonyms.• Investigate client issues and apply solutions to meet client requests, including submitting map change requests to the NLM, and correction requests to the US Content Request System.• Quality Assurance and maintenance of content set updates, proprietary content enhancements, and PFTs.• Provide verbal and written Clinical Terminology consultation services for customers.• Collaborate on custom projects with the Professional Services team for client deliverables.• Test and assist in the development of proprietary software offerings.• Write and edit technical and editorial procedure and guideline documents, as well as employee training modules.• Completed SNOMED-CT Foundations course (A+).

• Data tracking/analysis and database/dashboard development to support performance improvement initiatives.• Core Measures chart abstraction and concurrent review.• Infection Prevention, including NHSN surgical site infection surveillance, infection tracking, isolation and hand hygiene compliance, and reduction of hospital-acquired infections.• Development of educational materials for patients, clinical staff, and surveyors utilizing evidence-based practices and national guidelines.• Assist with regulatory preparedness and obtaining facility and specialty departmental certifications/recognitions (e.g. TJC, RMPEx).

• Design of instructional strategy, development of protocols and training materials, and assisting in delivering software and clinical training for associates across the enterprise.• Led the complete redesign of the company’s New Associate On-boarding curriculum for telephonic disease management RNs and health professionals.• Worked with protocol teams, Application Development, and Product Development to identify software upgrade needs, perform User Acceptance Testing, and establish job workflows for system users.• Delivered instructor-led and webinar training to trainers, executive leadership teams, and staff.

• Facilitated instructor-led training for newly-hired RNs, as well as other clinical and product training for existing and new-hire staff.• Consulted on special projects as needed, including the creation of job tools, policy authoring, online training modules, instruction manuals, and Power Point presentations.

• Authored and edited patient education content at various literacy levels, and authored patient and professional web-based content on drug, disease, and procedure topics.• Instrumental to successful completion of several high priority, tight deadline projects, including the introduction of color medical graphics to CareNotes, laboratory information, and authoring web-based drug/disease information.• Authored and maintained style guide and training materials to ensure data consistency and to support cross-training efforts. • Scripted, developed, and performed voiceover for multimedia web-based training modules to support overseas outsourcing effort.