Mary Reader Email & Phone Number

Kansas City, MO, US

Overland Park, Kansas, United States

Overland Park, Kansas, United States

• Manage complex compensation projects, Sales Performance Incentive Funds (SPIFF) design, and strategy for internal and vendor Virtual Retail Customer Experience Centers with 2K+ Frontline Sales employees. Facilitate.
• Led compensation projects for internal and vendor Virtual Retail, paying $20M+ per year for Frontline Sales employees.
• Designed and managed 20+ SPIFFs for 2K+ internal and vendor Virtual Retail Frontline Sales employees meeting company performance targets monthly by incenting employees with additional earning opportunities, paying $3M+.
• Collaborated cross-functionally with Executives, Business Owners, Finance and Systems on SPIFF design, ensuring strategy aligned with company performance targets, business needs, budget/forecasts, and could be measured.
• Created SPIFF-related communications for internal Virtual Retail, designing 20+ communications, ensuring clarity and understanding of incentive structures and earning opportunities.
• Partnered with Reporting and Analytics Teams providing performance reporting to 2K+ Frontline Sales employees while conjointly producing pay file data.

Overland Park, Kansas, United States

• Orchestrated lifecycle management including data-driven analysis for 100+ SPIFFs increasing T-Mobile for Business (TFB) Frontline employee sales performance. Led multiple cross-functional teams of 2-12 members. Owned.
• Established vital process requiring cross-organizational support, ensuring accurate and timely payment of $15M+ SPIFF / additional earnings across 12 TFB Sales organizations.
• Leveraged company standards to design and implement critical 3-step process of who, what and when for all compensation-related communications, creating documentation and cross-training peers.
• Aligned stakeholders to certify current business strategy, business needs, budgets / forecasts, validating SPIFF strategy could be measured and paid accurately and on time for up to 3K TFB Frontline Sales employees.
• Created and distributed communications and documents, maintaining TFB Incentive Compensation SharePoint site, conveying comprehensive compensation details to sales teams, ensuring clarity and understanding of incentive.
• Partnered with Reporting and Analytics Teams providing 3K+ TFB Frontline Sales employees with SPIFF performance reporting while conjointly producing pay file data.

Overland Park, Kansas, United States

• Provided support to Marketing Vice President, 4-6 Directors, and Marketing team, managing calendar coordination, meeting logistics, travel planning, and expense reporting. Demonstrated utmost discretion while assisting.
• Completed multitude of challenging day-to-day tasks accurately and quickly including, calendar coordination, meeting logistics and catering, travel planning and expense reporting, allowing executives to focus on.
• Assisted 5 executives with reduction-in-force efforts, ensuring strict confidentiality.
• Implemented all vendor-related scheduling logistics including meeting time and conference room booking, catering orders, securing necessary presentation equipment, and building escorts.
• Coordinated entire Vice President organization building move including space assignments, private room set up, Real Estate ticket submission, and all other aspects.
• Managed all logistics for social events / activities including quarterly All Hands Meetings, Monthly Motivational Breaks and Off-site Holiday Gatherings.