Mary Reader Email & Phone Number

Kansas City, Mo, Us

Overland Park, Kansas, United States

Overland Park, Kansas, United States

Manage complex compensation projects, Sales Performance Incentive Funds (SPIFF) design, and strategy for internal and vendor Virtual Retail Customer Experience Centers with 2K+ Frontline Sales employees. Facilitate cross-functional collaboration, create engaging communications, and provide data-driven insights. Oversee continuous process improvement implementation.• Led compensation projects for internal and vendor Virtual Retail, paying $20M+ per year for Frontline Sales employees.• Designed and managed 20+ SPIFFs for 2K+ internal and vendor Virtual Retail Frontline Sales employees meeting company performance targets monthly by incenting employees with additional earning opportunities, paying $3M+.• Collaborated cross-functionally with Executives, Business Owners, Finance and Systems on SPIFF design, ensuring strategy aligned with company performance targets, business needs, budget/forecasts, and could be measured and paid to Frontline Sales employees accurately and on time.• Created SPIFF-related communications for internal Virtual Retail, designing 20+ communications, ensuring clarity and understanding of incentive structures and earning opportunities.• Partnered with Reporting and Analytics Teams providing performance reporting to 2K+ Frontline Sales employees while conjointly producing pay file data.• Supported 2K+ Frontline Sales employees with monthly inquiry/appeal research, spanning 8 vendors plus internal Virtual Retail, determining impacts, communicating with employees, and ensuring accurate and timely payment.• Led team of 10, supporting 8 lines of business, through monthly performance calculations and earnings trends, implementing strategically designed SPIFFs, ensuring earning targets were attainable, decreasing attrition.• Collaborated with 3 groups cross-functionally and led SPIFF reporting process improvement,ensuring understanding and alignment, driving timely and accurate SPIFF reporting and reducing inquiry/appeal ticket volume.

Overland Park, Kansas, United States

Orchestrated lifecycle management including data-driven analysis for 100+ SPIFFs increasing T-Mobile for Business (TFB) Frontline employee sales performance. Led multiple cross-functional teams of 2-12 members. Owned design and distribution for 200+ compensation-related communications and 100+ graphically designed grab-n-go documents, housed on self-managed Incentive Compensation SharePoint site. Drove implementation of continuous process improvement. Point of contact for all TFB SPIFF-related Frontline Sales employee questions and appeals supporting 3K+ employees across 12 diverse sales organizations.• Established vital process requiring cross-organizational support, ensuring accurate and timely payment of $15M+ SPIFF / additional earnings across 12 TFB Sales organizations.• Leveraged company standards to design and implement critical 3-step process of who, what and when for all compensation-related communications, creating documentation and cross-training peers.• Aligned stakeholders to certify current business strategy, business needs, budgets / forecasts, validating SPIFF strategy could be measured and paid accurately and on time for up to 3K TFB Frontline Sales employees.• Created and distributed communications and documents, maintaining TFB Incentive Compensation SharePoint site, conveying comprehensive compensation details to sales teams, ensuring clarity and understanding of incentive structures and earning opportunities.• Partnered with Reporting and Analytics Teams providing 3K+ TFB Frontline Sales employees with SPIFF performance reporting while conjointly producing pay file data.

Overland Park, Kansas, United States

Provided support to Marketing Vice President, 4-6 Directors, and Marketing team, managing calendar coordination, meeting logistics, travel planning, and expense reporting. Demonstrated utmost discretion while assisting with sensitive reduction-in-force efforts. Managed all aspects of external vendor meetings and office relocations. Skillfully organized social events and activities for groups ranging in size, up to 80 employees.• Completed multitude of challenging day-to-day tasks accurately and quickly including, calendar coordination, meeting logistics and catering, travel planning and expense reporting, allowing executives to focus on critical business needs.• Assisted 5 executives with reduction-in-force efforts, ensuring strict confidentiality.• Implemented all vendor-related scheduling logistics including meeting time and conference room booking, catering orders, securing necessary presentation equipment, and building escorts.• Coordinated entire Vice President organization building move including space assignments, private room set up, Real Estate ticket submission, and all other aspects.• Managed all logistics for social events / activities including quarterly All Hands Meetings, Monthly Motivational Breaks and Off-site Holiday Gatherings.