Mary Reyes Email and Phone Number

This role involves leading the creation of an internal communication strategy emphasizing transparent communication of our mission, culture, and values. Utilize innovative tools to encourage inclusivity and engagement across the organization. Manage intranet platform design, ensuring engaging sites that cater to team needs. Strengthen our brand both internally and externally to ensure our story resonates with the market and defines the employee experience.

Collaborated on designing, building, and enhancing Microsoft 365, Teams, and SharePoint Online for the credit union. Managed Office 365, Teams, and SharePoint training, along with ongoing communication. Implemented strategies to drive Microsoft platform adoption, using Power Automate for efficient workflows, resulting in a 25% increase in adoption during the first year.

Collaborated with stakeholders to develop, implement, communicate, and maintain all policies and procedures to effectively meet operational and regulatory requirements. Analyzed the credit union training programs and deliverables to ensure maximum effectiveness and introduced new training methods that enhanced programs where needed. Served as Administrator for the Learning Management System including enhancing user experience through SSO and API integrations with 3rd party systems.

Led comprehensive training for retail staff, creating functional and informative materials aligned with adult learning principles. Offered technical support for learning technologies, including system upgrades and integrations. Utilized data analysis to generate insightful reports, enhancing strategies and operations based on quantifiable results.

Held many roles including Reservation Specialist, Passenger Relations Specialist, and Executive Assistant. I served on the emergency response (CARE) team where I served a Team Lead, supported and assisted with the regular testing of emergency procedures and served on several emergency deployments worldwide.