People Development• Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning• Set annual goals, administer performance reviews and develop all direct reports• Train, develop and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experienceCustomer Experience• Ensure an excellent level of customer service as a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching and follow-up with team• Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions• Implement all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroomDrive Sales + Profitability• Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion• Create and execute strategies to maximize store sales and control expensesOperational Effectiveness• Meet all payroll expectations• Control company assets by meeting all loss prevention measures• Execute and comply with all company policies and procedures

• Provides a quick response to customer inquiries and questions in an appropriate and efficient manner.• Serves as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately.• Leads and manages the store to drive selling, customer experiences and profitability.• Trains and develops teams through the Company’s Customer FIRST training model.• Fosters the development of management and brand ambassadors to ensure they are executing the company’s values and customer first mentality.• Creates a culture that reflects a positive and rewarding experience with the company for both the customers and employees.• Oversees and maximizes store volume and profit in accordance with store/company goals through excellent staffing, superb customer experience, and attention to detail in a fast-paced environment.• Monitors results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers.• Leads talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees.• Oversees daily operations.• Utilizes strong decision-making skills and discretion to establish business objectives and strategies.• Ensures service, merchandising, operational standards and Company credit initiative are met through company-defined practices and processes.• Addresses performance by initiating and administering action plans for all store employees.• Plans and promotes the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.• Partners and works closely with the District Manager and support departments.• Sets the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

• Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution.• Trains and develops team members through the Company’s Customer FIRST training model.• Works with the Store Manager and other members of management to create processes or programs in the store that will drive sales and bottom-line profitability.• Drives results by creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience for both the customer and other employees.• Spends at least 60% of the shift performing Leader on Duty tasks.• Communicates regularly with the management team regarding all aspects of sales, payroll deliverables, customer feedback and FT Supervisor, PT Supervisor and Sales Associate performance.• Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes.• Manages hiring goals and payroll planning and forecasting against key targets.• Assists with talent selection, training, coaching, engagement and retention for all store employees.• Effectively partners and builds productive working relationships with supervisor, peers, FT Supervisors, PT Supervisors and Sales Associates.• Partners with merchandising leaders to ensure execution of markdowns, signage, and marketing align with merchandise placement.• Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.• Leads overall store earnings by driving top line sales and managing controllable contribution.• Assists in addressing performance by initiating and administering action plans for FT Supervisors, PT Supervisors and Sales Associates.• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

• Actively participates in store walkthroughs with Store Manager and district leadership to ensure the consistency and quality of service and operational execution.• Trains and develops team members through the Company’s Customer FIRST training model.• Works with the Store Manager and other members of management to create processes or programs in the store that will drive sales and bottom-line profitability.• Drives results by creating short-term plans and long-term strategies, processes, and events that reflects a positive and rewarding experience for both the customer and other employees.• Spends at least 60% of the shift performing Leader on Duty tasks.• Communicates regularly with the management team regarding all aspects of sales, payroll deliverables, customer feedback and FT Supervisor, PT Supervisor and Sales Associate performance.• Ensures service, merchandising, operational standards and Company credit initiatives are met through company-defined practices and processes.• Manages hiring goals and payroll planning and forecasting against key targets.• Assists with talent selection, training, coaching, engagement and retention for all store employees.• Effectively partners and builds productive working relationships with supervisor, peers, FT Supervisors, PT Supervisors and Sales Associates.• Partners with merchandising leaders to ensure execution of markdowns, signage, and marketing align with merchandise placement.• Owns the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.• Leads overall store earnings by driving top line sales and managing controllable contribution.• Assists in addressing performance by initiating and administering action plans for FT Supervisors, PT Supervisors and Sales Associates.• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

• SALES CHAMPIONLeads the team in meeting and exceeding sales plan. Drives high unit velocity through an impeccably presented sales floor and outstanding customer service. Coaches and mentors the team in multiple retail skill-sets to elevate the store's performance. In short, hits sales out of the park!• PRODUCT EXPERTLives, breathes and loves our footwear and ensures the store is a showpiece for our customers. Impeccable merchandising, on-point signage & pricing and beautiful visual presentation are led and supported by this critical leader. Lastly, serves as a true brand ambassador for Skechers, showing off our product and educating our customers about our incredible shoes, accessories and apparel.• PEOPLE COACHRecruiter, Trainer, Teacher and COACH! Supports the Store Manager in leading outstanding people processes, team development and ensures an amazing applicant and employee experience.• OPERATIONS GURUActs like an owner, assisting the Store Manager in leading strong operational processes and routines that minimize shrink and drive profitability. Understands and insists on a clean, pretty store and a team that follows best practices for a healthy, profitable store.