Mary Rushing Email & Phone Number

London, GB

Work closely in a team to carry out the day-to-day activities of analyzing data for various corporate tax-related calculations, returns, and reporting to meet the daily/Weekly/monthly objectives.Research complex tax legislation and positions and apply them to specific client needs.Determine all information required to ensure/complete accurate tax.

Portland, Maine, US

• Led end-to-end onboarding of new Employers on Leap, a Benefits Management Software/ Portal by defining project scopes, timelines, and deliverables ensuring implementations were executed according to agreed-upon Service.
• Exceeded weekly project management milestones and due dates by simultaneously implementing 15 to 30 accounts and their organization over a 30-day lifecycle in OnBase Content Services platform while fostering positive.
• Top Performer in all KPIs including CRM Management consistently earning Quarterly Bonus.
• Engaged key stakeholders via video Loom, Zoom, and Google Meets, by email via Microsoft Office, and Google Workspace, or by phone via TalkDesk to diagnose and triage administrative and technical troubleshooting.
• Performed personalized Onboarding Meetings via live video calls throughout the launch process including a Kick-Off Call, a Portal Walkthrough Call, and a Transition call.
• Collaborated with internal teams via Slack, Confluence, and Jira and leveraged available resources to optimize COBRA plan setup, leading to a 20% reduction in setup time and improved efficiency.

Jacksonville, FL, US

• Conducted program eligibility, facilitated registration, and needs assessments for up to 40 warriors, caregivers, and family members daily via TalkDesk phone, chat, and Microsoft Outlook via email.
• Delivered program onboarding to newly registered members through inbound and outbound communications via phone and email, leading to a 25% increase in program participation and improved member engagement and retention.
• Coordinated with internal teammates and external community resources to provide warriors, caregivers, and family members with follow-up information, leading to a 15% improvement in resource utilization and enhanced.
• Built effective working relationships and fostered collaboration with WWP teammates via Confluence and Microsoft Teams resulting in successful project collaborations and improved team cohesion.
• Generated, updated, and maintained accurate data in Salesforce CRM while protecting client privacy and adhering to confidentiality requirements.
• Adhered to KPIs for calls, chats, and emails as defined by leadership resulting in over 90% customer satisfaction surveys and compliance with established quality benchmarks. Earned 9% out of the available 10% for.

Hartford, Connecticut, US

• Answered over 50 incoming phone calls daily, effectively providing valuable support to healthcare providers.
• Estimated authorized amounts for procedures, devices, and treatments based on individual beneficiary policy information.
• Confidently navigated and utilized search tools across 10+ computer systems and applications to streamline information retrieval, resulting in a 15% reduction in average handling time for provider inquiries.

West Chester, Pennsylvania, US

Answered over 70 customer calls daily on the fundamentals and benefits of specific products, expertly guiding their product selection to align with their needs while fostering an emotional connection. Successfully upsold additional products with each purchase to increase sales by 20%.Utilized 10 key pad.

Administrative Assistant, responsible for the overall flow of the day to day activities.Handled incoming and outgoing correspondence including, phone, mail, email and fax, typed documents, devised and maintained office systems to efficiently deal with paper flow, coordinated overnight travel arrangements and accommodations, organized personal and.

Dekalb, IL, US

Student Support Specialist facilitating outreach to students with resources and program needs. Assisted residents with personal and academic concerns.Coordinated programs that addressed the academic and personal issues of 45 residents. Enforced University regulations, documented inappropriate behavior and wrote judicial reports.Planned and led training.

Rockville, Maryland, US

Mastered Point of Sale (POS) computer system for automated order taking, quickly and efficiently processed payments and made accurate change

Effectively communicated and coordinated execution of the planogram with store management, assisted in gathering and moving materials and equipment for the assigned displays, established and maintained proper high traffic displays, resulting in increased sales, designed displays to make the store experience interactive and engaging, displayed the.

Bachelor Of Arts (B.A.)

Associate Of Arts (A.A.), Mass Communication/Media Studies

Education record