Mary Saenz Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

Houston, Texas

Job duties included but not limited to the following.- Documentation for import/export vessels.* Vessel Manifest, Customs Documentation, Delivery/Pick Up order.- Managed Clerk’s for loading/unloading of all trucks in yard.* Ensured all cargo was properly marked, Proper documentation was received, Notified customers in case of issues with cargo.- Customer Service * Interfaced with customers to ensure all services met their requirements and expectations.- Managed 23… Show more Job duties included but not limited to the following.- Documentation for import/export vessels.* Vessel Manifest, Customs Documentation, Delivery/Pick Up order.- Managed Clerk’s for loading/unloading of all trucks in yard.* Ensured all cargo was properly marked, Proper documentation was received, Notified customers in case of issues with cargo.- Customer Service * Interfaced with customers to ensure all services met their requirements and expectations.- Managed 23 Direct Reports * Documentation Clerk’s, Ship clerk’s, Terminal clerk’s, Equipment Control, and Traffic Control Departments. - Point of contact for customer transactions * Cargo received, Loaded/Unloaded Vessel, Rates, Documentation and Packaging.- Point of contact for Lines & Steamship agents* Provided OS&D Reports (Overages, Shortages & Damages), Stowage Reports.- Order rail cars for loading & provided customers with tier reports to complete waybill. * Utilized the PTRA Rail Connect System.- Provided quotes & rates.* Loading/Unloading Trucks, Rail Car, Storage.- Provided visitors with an in depth and informative tour of the facility.* Escorted customers to inspect their arriving/departing cargo, Introduced customers to various department personnel. Show less