Mary Schmidt Email & Phone Number

Saint Paul, MN, US

Woodbury, Minnesota, United States

• Professionally assisted customers over the phone with placing Shopify orders, answering product questions, and upselling PARI nebulizer supplies in high volume call center setting
• Maintained business inbox, responding to 15-50 customer emails daily
• Contacted customers and physician offices via phone, fax, and email to obtain prescriptions for restricted medical devices
• Documented customer concerns and order issues in Excel doc for follow-up
• Processed dropship orders through to distributor
• Updated customer orders with tracking information post-shipment

Minneapolis, Minnesota, United States

• Managed Shopify online store, which comprised over 70% of shop sales, by overseeing product pages, pricing, shipping rates, and site design
• Supervised staff by assigning specific duties and creating work schedules
• Provided outstanding customer service by efficiently resolving problems with book orders
• Assisted customers with in-store purchases, complex international orders, and wholesale distribution
• Coordinated sales promotions by creating discount codes, directing design team to create graphics for social media posts, and putting together aesthetically pleasing product displays
• Purchased books to keep proper stock levels and conduct annual inventory counts

Waite Park, Minnesota, United States

• Professionally answered incoming calls on multi-line phone system with very high call volume
• Assisted customers in scheduling ride appointments and assigned to appropriate bus routes using Novus navigation software for both public bus transit and volunteer driver programs
• Communicated trip assignments using navigation software, tablets, two-way radios, and email
• Monitored routes and worked with drivers to make any changes for efficiency and quality service
• Completed data reporting for rides and billing requirements

St Cloud, Minnesota, United States

• Designed attractive, conversion-focused websites for a variety of niches in e-commerce and business sectors using WordPress, Shopify, and performance-boosting plug-ins
• Wrote SEO-optimized, custom copy for clients, including blog posts and web pages
• Expertly copyedited existing web content for correctness, client orientation and relevancy, and brand consistency

St. Cloud, Minnesota Area

• Tutored undergraduate and graduate students from diverse backgrounds in face-to-face and synchronous online sessions
• Assisted with a variety of subjects such as grammar, organization, brainstorming, research, citations (MLA, APA, and Chicago), word choice, and writing for specific audiences
• Worked collaboratively with native and non-native English speakers to strengthen their command of the language

Miller Center Library

• Used grading software to score hundreds of Scanlon tests
• Communicated with professors via email to coordinate pick-up and drop-off times
• Responsibly filed and secured confidential documents
• Delivered inventory to staff as needed

St. Cloud, Minnesota Area

• Billed various social service and insurance providers
• Improved Microsoft Excel spreadsheets and data entry practices using skills acquired from advanced online training on Learn It Anytime
• Coordinated transportation dispatch using MapQuest and TripMaster for navigation details
• Confidently assisted clients by phone to determine eligibility and record ride details
• Completed, organized and filed relevant paperwork
• Created official company forms with Microsoft Word

St. Cloud, Minnesota Area

• Filed and organized various documents and projects
• Arranged and sorted many types of tools, equipment, and manuals
• Labeled containers and compartments to increase ease of locating materials
• Oversaw the weekly cleaning of department computer labs

St. Cloud, Minnesota Area

• Engaged in data entry in Excel, including budgeting and payroll
• Copied documents for staff members
• Delivered mail and parcels
• Cleaned office area weekly
• Assisted with general upkeep of Miller Center building
• Answered phones as needed

La Crosse, Wisconsin Area

• Accurately handled cash and maintained balance of till
• Identified product prices and tabulated bills using POS system
• Provided excellent customer service by assisting with purchase recommendations and general questions
• Promoted weekly store coupons, deals, and promotions
• Assisted with bagging and store recovery
• Maintained clean and orderly checkout work space

Bachelor’S Degree, English - Rhetoric And Writing

English Studies Minor

Biochemistry