Computer Aid Inc., City of Chicago TALEO System Transition and Support • Navigate, configure, and test the applications within the Oracle Taleo Enterprise Cloud Service, primarily Recruiting, Configuration, and Oracle Business Intelligence• Complete system administration tasks in Central and Specific Configuration, including SmartOrg, Recruiting, Career Section, and Reporting and Analytics• Build, edit, and run reports in Oracle Business Intelligence• Create Application Knowledge Transfer documentation for Taleo transition and support • Work with My Oracle Support to identify and resolve application issues• Create Level 1 and 2 support documents for Oracle Taleo Enterprise Cloud Service• Run reports in Access Database for distribution to HR IS, ES, and Recruiters• Support City of Chicago employees directly for the Enterprise Resource Planning program• Utilize Tracer and BMC Remedy to create and track tickets and resolve client issues• Complete process workflows in Visio highlighting process inputs and outputs• Create test scripts for BACP web application and use the WAVE Tool for web accessibility testing and evaluation

Cook County Government, Interactive Voice Response System Consolidation and Replacement• Conduct requirements gathering, organization, and analysis with Agency Advocates• Design Interactive Voice Response (IVR) call flows in Microsoft Visio• Manage creation and compilation of scripts for ongoing System Integration (SIT) and User Acceptance Testing (UAT)• Conduct SIT and track system issues in JIRA software to ensure successful implementation of the IVR• Work with Language Team to complete, track, and verify all language requirements• Manage and mentor a junior team member in completion of testing and project objectives• Manage project documents on a SaaS application, familiarize team members with software, and resolve team questions and access issues• Prepare and maintain executive-level, project-wide documentation to track project milestones and meet Cook County regulatory standards• Work directly with Project Manager to track and allocate personnel hours to ensure that project meets budgetary goals and to manage project team calendar to aid in timely completion of project Assessment and Implementation phases

• Edit proposals, concept notes, results frameworks, and organizational and fundraising materials• Conduct donor mapping for private and corporate US and European foundations• Prepare budget narratives, annex materials, and results frameworks• Create organizational charts and work plans• Research and identify organizationally relevant calls for proposals• Draft preliminary proposal materials for upper level staff• Help plan and coordinate company-wide fundraising event• Develop and assemble fundraising materials• Extensive background research focusing on international organizations and policies, vulnerable populations, and human rights issues and campaigns

• Assisted in the preparation of press releases and mailings• Updated artist biographies and maintained artist files• Helped coordinate and execute exhibition openings• Assisted in the showing, handling, and shipment preparation of artwork• Completed general office duties including email correspondence, compiling documents, and purchasing office supplies

• Greeted clients and oriented them with our facility• Maintained open line of communication with the client throughout project• Organized and compiled necessary market research and recruitment materials • Answered multiple phone lines responding to both client and respondent questions• Maintained and updated database • Managed general office duties and facilities scheduling