With wide-ranging experience authoring persuasive communications, leading cross-functional teams, and developing engaging training materials, I am a creative problem-solver. My successes are driven by a dedication to accuracy, impact, and continuous improvement. Organized and analytical, I proactively resolve issues, ask relevant questions, and exceed expectations to optimize the customer experience. My approach enables me to continuously refine my interpersonal and communication skills while celebrating colleagues and customers from diverse backgrounds. As a manager for a highly regulated public utility, I wrote business communications, developed training curricula, delivered training online and in the classroom, and never stopped learning.I believe in working smarter by employing best practices, analyzing root causes, improving processes, and verifying results to reduce rework. I am excited about a new adventure and look forward to contributing my experiential wisdom, comprehensive skill set, and customer care expertise to a new opportunity.