Dynamic technical product manager/owner with 20+ years of experience years of experience in IT, data and product management. Proven track record at Wells Fargo, Charles Schwab, Capital One, Chase and Cisco in driving product innovation, cybersecurity strategy, regulatory compliance, data intensive applications including machine learning and cloud migrations. Adept in leading complex, cross-functional projects, mentoring product teams, leading high-performing engineering teams, managing large-scale integrations across cloud platforms and driving strategic vision to fruition. Eager to leverage comprehensive expertise in strategic visioning, delivering high-quality products, and fostering a collaborative environment conducive to growth and innovation in SDLC, product lifecycle management and agile methodologies.
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Quacs
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Product ManagerWells Fargo Nov 2022 - PresentSan Francisco, California, Us• Led strategic initiatives including machine learning experiments to enhance developer experience and mitigate application vulnerabilities. Utilized data-driven methodologies to integrate disparate structured and unstructured data sources, reducing false positive vulnerabilities and assessing developer security skills through code quality analysis. Achieved a 30% improvement in developer effectiveness critical reducing vulnerabilities before release.• Orchestrated and prioritized the Software Security/AppSec Book of Work from initiatives to user stories, spearheading strategic implementations aligning with risk mitigation objectives and budget constraints. • Drove product adoption and Agile transformation, facilitating successful migration to Azure and Google Cloud platforms. • Co-originated a patent on Information sharing for cyberattack recognition. -
Product Management Principal, Digital Product Manager/Technical Product ManagerCharles Schwab Sep 2017 - Nov 2022● Evolved product space for the Cybersecurity product portfolio ($100m+). ● Drove a product transformation effort which elevated Product maturity, emphasizing roadmaps, prioritization, and customer-centricity; Shifted focus towards delivering value and outcomes, surpassing traditional output-centric approaches within the organization. Balanced innovation with compliance/trust-building efforts in leading technology implementations, including cloud adoption.• Led modernization efforts for Charles Schwab's enterprise-wide Customer Experience data source, O2; transitioning from SQL to NoSQL structure and orchestrating data architecture changes to support microservice use. Achieved over 800% performance improvement, ensuring system responsiveness during peak demand including early meme stock, black swan events. • Delivered actionable 25+ customer experience insights from company-wide data events, realizing value incrementally. • As a Senior Manager and People Leader in Digital Product Management, managed and mentored a team of 7 Product Managers, steering the O2 SaaS application portfolio to improve client experience with personalized UX across channels.
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Process Owner/Scrum MasterCapital One Jan 2017 - Sep 2017Mclean, Va, Us● Analyzed critical success factors and implemented strategic roadmap for Automated Delivery Pipeline using the 16 Gates pattern (DevOps) as part of successful transition to the Cloud.● Performed innovation experiment utilizing machine learning to identify the make, model and year of a car from 3-5 photos so that Capital One Auto Loan insurance could quote rates while the customer was shopping for a car. -
Technical Product Owner/Scrum MasterFiserv Jan 2016 - Dec 2016Milwaukee, Wisconsin, Us● Evolved the product, Device Manager, which was an ATM support and management system developed in Python used by over 1,000 cash management customers. Defined and prioritized user stories in collaboration with stakeholders, translating customer requirements into actionable items for the development team.● Spearheaded the CMMI maturity activity for this product achieving CMMI level 3 compliance. ● Led the team as Scrum Master, facilitating agile ceremonies and ensuring adherence to Scrum principles and practices -
Program Management And Manager Of Technical Pm/BasJpmorgan Chase & Co. Nov 2012 - Dec 2015New York, Ny, Us● Ensured mortgage modification reporting compliance with HAMP program guidelines and Treasury directives and guidance. ● Directed the seamless execution of the HAMP program, achieving 100% compliance with regulations and reducing processing time through process improvements.● Managed the HAMP program comprised of 5 tracks, addressing all implementation aspects from planning to data aggregation and quality control to compliance reporting to driving technical solutions. -
Technical ConsultantMet Life Home Loans Feb 2011 - Jul 2012Irving, Tx, Us● Analyzed Underwriting personnel and business practices including statistical analysis, routine reporting and ad-hoc reporting requests to identify areas of concern related to the MetLife portfolio. -
It EngineerCisco Mar 2000 - May 2009San Jose, Ca, Us● Planned, architected, implemented and evolved infrastructure and middleware for Cisco’s enterprise-level Java applications from inception to full turnkey build out realizing 99.999% availability. Integrated 22 COTS technologies into the final solution. This included an SDLC framework, ITIL process integration and leading edge DevOps and containerization implementation. ● Defined and rolled out security requirements and implementations.● Built out new technology and process methodologies for streamlining new capability introductions.
Mary Townsend Education Details
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Charter Oak State CollegeInternet Technologies & Applications
Frequently Asked Questions about Mary Townsend
What company does Mary Townsend work for?
Mary Townsend works for Quacs
What is Mary Townsend's role at the current company?
Mary Townsend's current role is Product and Program Management Leader.
What schools did Mary Townsend attend?
Mary Townsend attended Charter Oak State College.
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