Mary Vance

Mary Vance Email and Phone Number

Making things better for people @ Cemplicity
Mary Vance's Location
Auckland, Auckland, New Zealand, New Zealand
Mary Vance's Contact Details
About Mary Vance

My journey to Cemplicity has been a long and winding road through transport, FMCG, retail, lingerie, fashion, automobiles, insurance, consumer loyalty and market research. Little did I know what was ahead, when I picked up the phone one day to hear a Quality Manager of a large public hospital asking if I could help improve their patients’ experience of care. And here I now am, working with a brilliant team of people across our offices in London and Auckland, and with all the kind, dedicated people working in healthcare who are trying to stretch scarce resources to meet the needs of their communities. Our clients agree with us, that people’s views of their own health, symptoms and experiences of care are vitally important. Only by asking the right questions at the right time can we personalise care to meet people’s needs and avoid unnecessary treatment and waste. In the years since I started Cemplicity with the cofounder, Nick Macdonald, three big things have come to the fore, and take an increasing amount of our energy and focus. The first is the pressure that frontline care workers are under. We need to capture patient data, turn this into insight and make sure it drives change. But (a big BUT), we need to do this in a way that doesn’t add to the pressure that care workers are already under. The second critical factor is the need to address the inequity that exists in each country we work in. Some of us get the very best experiences of, and outcomes from care, and others miss out terribly. At Cemplicity we are working very hard to ensure our programmes reach every single patient and to ensure the views of marginalised people and communities are heard. And finally, money. There simply isn’t enough. Health systems cannot continue as they have in the past, in the face of aging populations and complex healthcare needs. Cemplicity needs to help our clients save money, focus on treatments that work and take away the burden of disparate systems that complicate rather than simplify. I honestly couldn’t think of a job I’d rather have. Very few dull moments!

Mary Vance's Current Company Details
Cemplicity

Cemplicity

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Making things better for people
Mary Vance Work Experience Details
  • Cemplicity
    Executive Director And Co-Founder
    Cemplicity Jan 2014 - Present
    Auckland, Auckland, Nz
    From our beginnings in 2011, today Cemplicity has worked with over 3,000 health facilities and many millions of patients. Our platform is used by the world’s most experienced and respected health organisations, across primary, secondary, tertiary and community settings. What is also important is our broadening global footprint. The cross fertilisation of ideas from the UK, Ireland, Europe, across South Africa, the Middle East, Australia and NZ stimulates much fresh thinking.With Cemplicity now led by our great CEO, Blaik Wilson, I have more time to focus on the impact of our work - how you gather feedback from patients from when they first enter a healthcare system to when they recover at home, so that health outcomes are equal and optimised. This is increasingly data and AI-driven bringing some interesting challenges given we must always protect patients' privacy and the security or their data. The second area that takes up my time is Company governance. As the current Chair, I actively distinguish between my role working in the Company and my role on the Board.
  • Buzz Channel Limited
    Director
    Buzz Channel Limited 2004 - Nov 2021
    Auckland, Nz
    We started Buzz Channel with the mission of using new technology and online audiences to help busy executives make better decisions. Imagine 300 people had popped into your office, you asked them some questions and with this instant insight, could make your decision with little cost and no delay.Many years on Buzz Channel developed into a respected, full service market research and Customer Experience Management company, with customers across the spectrum of the Public and Private sectors. Over this time we gave away over $500,000 to NZ charities, schools and sports teams and work hard to deserve our reputation as an enthusiastic and trusted advisor to our clients.
  • Global Online Promotions
    Country Manager
    Global Online Promotions 2000 - 2004
    "How would you like to win a million dollars just for doing your shopping?"​ The line that hooked me into my next role as we built the biggest VPN in NZ, built a loyalty programme to take on FlyBuys with some of NZ's biggest retailers and launched the highest impact ad campaign I've ever been involved with. A lifetime highlight was giving a cheque for $1,000,000 to a young woman who had bought a packet of biscuits - she was the sole caregiver for her severely disabled brother who hadn't been able to leave the house for over 5 months as they didn't have suitable transport. Sadly, our foundation retailer, Woolworth's was bought by the owners of Countdown and NZ moved to the Onecard loyalty programme across both chains, to our demise. A great experience this one!
  • Vance Howard Limited
    Director
    Vance Howard Limited 1994 - 2001
    The first steps of my entrepreneurial journey - undertaking numerous strategic advisory projects in business development, market appraisals and strategic planning projects. A 2 year full-time business turnaround role as NZ's first female dealer principal, turning an insolvent luxury car dealership into a growing and successful business was a real highlight of this stage of my career as was a year working with the senior team of a large insurance company, to plan their future direction.
  • Pepsico Bottlers
    Marketing Director
    Pepsico Bottlers 1998 - 2000
    A two year contract while Pepsi was up for sale, this was a challenging 'maximise-EBIT' period that resulted in some exciting (low budget) marketing sponsorships that proved exactly how effective this form of marketing activity can be when executed well. Remember Popstars? (and all the reality TV devils this visionary format spawned?) and the amazing (Pepsi) Smokefree Rockquest. A great team effort.
  • Bendon Elle Macpherson
    Australasian Marketing Director
    Bendon Elle Macpherson 1993 - 1994
    As Australasian Marketing Director it was an exciting time to be working with Bendon and Elle Macpherson and to step from implementing global marketing strategy at Gillette to leading the marketing for some iconic local brands and beautiful products. It was a challenging time for the Bendon organisation, with as much to learn from this poorly performing organisation as there was from Gillette in its heyday.
  • Procter & Gamble
    Marketing Director
    Procter & Gamble 1987 - 1993
    Cincinnati, Ohio, Us
    I started with Gillette in Australia (later acquired by Procter & Gamble) in Marketing in 1987 in their stationery and then Personal Care divisions, then promoted to NZ as the first woman in the Gillette world to pick up the men's shaving portfolio, also joining the NZ leadership team. This was a career start for which I am eternally grateful - exacting execution, strong leadership, amazing opportunities for learning and development - plus good plain fun.

Mary Vance Skills

Quality Patient Care Healthcare Information Technology Customer Experience Customer Engagement Public Health Customer Loyalty Management Long Term Customer Relationships Strategy Customer Insight Marketing Business Development Start Ups Business Strategy Entrepreneurship Strategic Planning Market Research Management

Mary Vance Education Details

  • University Of Otago
    University Of Otago
    General

Frequently Asked Questions about Mary Vance

What company does Mary Vance work for?

Mary Vance works for Cemplicity

What is Mary Vance's role at the current company?

Mary Vance's current role is Making things better for people.

What is Mary Vance's email address?

Mary Vance's email address is ma****@****l.co.nz

What is Mary Vance's direct phone number?

Mary Vance's direct phone number is (866) 533*****

What schools did Mary Vance attend?

Mary Vance attended University Of Otago.

What skills is Mary Vance known for?

Mary Vance has skills like Quality Patient Care, Healthcare Information Technology, Customer Experience, Customer Engagement, Public Health, Customer Loyalty Management, Long Term Customer Relationships, Strategy, Customer Insight, Marketing, Business Development, Start Ups.

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