Provide clear, concise and up to date responses to all enquiries about the Statutory Right to Buy process.Ensure all information given is correct and accurate in response to the customer enquiry.Daily utilisation of online case management and recording system (Active H) to keep a record of each interaction .Ensuring that all applications are dealt with in a timely manner and in line with the statutory timescales as laid down in the Right to Buy regulations.Carrying a case load from start of application to completion stage covering all aspects of the process.Daily tasks includeCarrying out initial assessment of application to ensure both customer and property qualify. Admitting/Denying application. Instructing valuer providing map of property (local view GIS). Calculating discount entitlement (taking into account cost floor/net debt). Issuing Section 125 notice. issuing standard notifications 28 day notices. Making referral to District Valuer. Drawing up final plans showing adopted roads, Shared Rights of Way and Tunnel Types. Ensuring due diligence and challenging funding information inline with money laundering process. instructing solicitors supplying all required information for completion process. Answering solicitors enquiries. Completing process on completion. Closing down rent account on system, opening new account with service charges/estate rent charges. Notifying all parts of the business in relation to sale of property. Raising purchases orders for valuation and solicitors.

Provide clear and concise responses to all enquiries about council tax, billing, payments and recoveryEnsure all information given is correct and accurate in response to the customer enquiryEnsure all information is entered accurately onto computer records on every callDaily utilisation of online case management and recording system (Civica) to keep a record of each interactionMaintain customer service standards by answering all call’s promptly, remaining courteous and professional at all timesListen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer need. Customers ranging from OAP’s to students both with specific financial questions and requirementsContribute to overall achievements of required Service Level by maintaining agreed personal targetsTo be available to take calls, ensuring scheduled activities are adhered to, with minimum deviance from that schedule

Daily Tasks Include Case Resolution Benefits advice and guidance including calculation of benefit entitlementBenefit applications and attendance of appeal hearings where applicable Day to day case handling and time managementDebt counselling including negotiations with creditors, preparation of financial statements and offer agreements Completion of bankruptcy forms Completion of charity applications Accompany clients to relevant appointments as an advocateVolunteer training Carry out file reviews and bench marking activityHousing benefit document validation for local council

Day to day tasks included;Managed a team of 5 staff Reported to management committee regarding day to day activity of the centre Company Secretary – ensuring all minutes are up to date and sent to relevant parties Bookkeeping Coaching and TrainingTeam managementTeam building Key holder and emergency contact Upkeep of facility contracts

Duties included; Initial contact with general public Initial assessment of concernsAppointment booking and events Answering the telephone and taking messages Keeping staff up to date with relevant communications Filing Scheduling Post services