Mary Williams Email and Phone Number

With a focus on providing a personalised and discreet shopping experience, my time growing Valentine Wigs has honed my expertise in customer service and marketing operations. We have nurtured a passion that resonates with our customers' expectations, creating an environment where service excellence meets operational efficiency.My role encompasses a spectrum of responsibilities, from developing strategic marketing initiatives to optimising day-to-day operations. Throughout my career I have acquired strong skills which have been pivotal in streamlining processes, enhancing customer satisfaction, and empowering our team to deliver outstanding results.

In my role, I managed a comprehensive range of responsibilities supporting the Board Services team. This included preparing and distributing board papers to the Chairman, Directors, and Committee members, reconciling expenses for Directors and Company Secretaries, coordinating travel arrangements, and processing invoices. Additionally, I organised logistics for board and committee meetings, scheduled and communicated meeting dates, and provided assistance to the Company Secretary, Board Service Officers and the broader Legal team.

In my role, I managed team compliance and tracked outstanding candidate documents to ensure readiness for both temporary and permanent placements. I assisted the Business Director in compiling management reports each period, leveraging OneTouch reporting tools. I handled candidate queries via email and phone, supported consultants by answering calls, and reformatted resumes post-interviews. I met with candidates to ensure all required forms and background checks were complete, and onboarded new hires into the client’s internal recruitment systems.Additionally, I utilised OneTouch to search for potential candidates, posted advertisements for graduate banking roles, and conducted phone screenings. I resolved timesheet and payroll queries, performed reference checks to ensure candidate compliance, and facilitated bulk recruitment processes. I also attended assessment centres with consultants, booked and set up boardrooms for these centres, and provided reception coverage as needed.

In my role as a Disconnections Agent within the Energy Solutions Department, I oversaw end-to-end project management for disconnections. Upon receipt of disconnection applications, I took charge of designing and quoting the project. This involved meticulously drafting plans to guide the jointing team in safe cable cutting, while ensuring compliance with road permits and third-party land considerations. Upon acceptance of my quote, I facilitated customer payments, issued work orders, and ensured exemplary customer service throughout the project lifecycle. Additionally, I liaised with our commercial team for final project accounting.

In March 2015, I embarked on a one-year career sabbatical from Electricity North West to contribute to the growth of the family enterprise, Skillen Training T/A Valentine Wigs. As an ecommerce wig boutique catering to approximately 2000 patrons with hundreds of daily visits, I assumed multifaceted responsibilities encompassing customer inquiries across various communication channels, customer visitations, order fulfilment, marketing endeavours, social media management, and accounting tasks.

During my tenure as Administration Support Team leader for our North Connections offices, I helped manage a team of 17 staff members located in Preston and Carlisle. In this leadership role, I conducted regular HR responsibilities including managing sickness, holidays, personal development, and conducting performance reviews. I also handled escalated complaints, oversaw contractor management, conducted monthly team briefings, and reported team performance to our Leadership Team and Senior Leadership Team. Additionally, I lead innovative strategies during a company restructure and successfully implemented a redesign of the SAP system.

In my role as a Connections Assistant, I project managed domestic electricity connections for 1 to 10 properties. I was tasked with delivering a high level of customer service to each client and ensuring a seamless end-to-end process. On a daily basis, I handled up to 5 new domestic clients, most of whom were one-time customers. Domestic clients typically required more guidance compared to our business customers. Leveraging my strong customer service skills, I cultivated excellent relationships, managed expectations, and guided clients through what could often be a confusing and unfamiliar process.

In my position as a Traffic Management Assistant, I was responsible for the comprehensive management of road works within my designated area. It was imperative that our company adhered to the regulations outlined in the Traffic Management Act, which were established and monitored by each council. Additionally, I oversaw the repair of damages to other utilities within our notice period as part of my role. Ensuring compliance with deadlines was a top priority to avoid fines and facilitate the company's economic operation with minimal disruption to the public.

During my secondment role as a Commercial Technician, I prioritised assisting in the preparation of commercial information and statistics for the Statutory Connections business, alongside providing support to Quantity Surveyors and Senior Quantity Surveyors. This encompassed preparing month-end contractor applications, ensuring timely payments, and constantly updating information in SAP and other systems to maintain accuracy in contractor payments. Additionally, I played a role in project closures, assisting the QS team in ensuring smooth and efficient completion.

As a Customer Liaison Assistant, I fulfilled responsibilities as business support and served as the primary point of contact for customers. This role provided me with a broad overview of the company and enabled me to enhance my customer service skills. During this position, I developed the ability to work under demanding deadlines, handle customer complaints and queries, and provide assistance to other staff members effectively.

During my experience at RBS, I assumed the pivotal role of being customers' initial point of contact within the branch, where I consistently demonstrated exceptional customer service skills and confidence. In addition to this role, I undertook responsibilities as a bank teller, encompassing transaction processing, cash handling, and provision of financial services to clients.Furthermore, I am proud to have been recognised with two Service Excellence awards during my time with the company.