Mary Wright, Mba, Pmp Email & Phone Number

United States

For over 20 years Arise has partnered with micro call center businesses to help you meet your customer care needs. Today we have a network presence in the US, Canada, the UK, Ireland, and Germany. The result? A flexible, on-demand database of tens of thousands of brand advocates always ready to provide the highest quality customer experience.Provide.

Atlanta, Georgia

• We may have invented the electronic cash register, the magnetic credit card strip and self check-out machines, but we haven’t stopped there. By putting our customers first, NCR has become the global leader in.
• Efficiently championed, problem solved, and answered queries for NCRU for 8 Channel Partners.
• Processed and managed NCRU billing for 8 partners in North America.
• Globally worked with sales leaders in the retail, hospitality, and finance divisions to develop and administer Quota Letters for Channel Partners.

Duluth, GA

• Manage the migration of external customers across divisions onto a new portal
• Serve as the liason for external customers to provide hands on training and guidance with bringing their employees onto the new portal
• Track progress of migration for multiple campaigns going on simultaneously
• Responsible for documentation such as brochures and training material for the new portal
• Train and provide leadership for Serbia team
• Provide weekly status for combined teams

Atlanta Georgia

Georgia-Pacific LLC is an American pulp and paper company based in Atlanta, Georgia, and is one of the world's largest manufacturers and distributors of tissue, pulp, paper, toilet and paper towel dispensers, packaging, building products and related chemicals.Project Manager for a product category Facilitate/manage GAMAT workflow tool and process for.

Roswell GA

• Honeywell Enraf provides a comprehensive range of products and systems for accurate tank gauging, inventory management and tank terminal operations.
• Worked with sales to process orders for the Small Volume Prover line of business. This includes entering, processing and invoicing orders in SAP.
• Worked with sales to ensure that quotes, purchase orders and sales orders all match and include the correct and required information.
• Monitored progress of provers and contact customer at the appropriate time when the prover is ready for functional testing and when it is ready to be shipped.
• Coordinated logistics to export provers all around the world.
• Worked with companies such as DHL, UPS, Fedex, and other trucking and logistics companies.

Alpharetta, GA

• Hewlett Packard Enterprise (HPE) offers worldwide IT, technology & enterprise products, solutions and services.
• Worked with team of Project Managers to successfully transform customer’s environment from its existing Network, WAN, WiFi, Telco, site server environment to new contract specifications which was part of a $1.4B USD.
• Worked with asset management to process and order equipment for all sites in Latin America and US.
• Managed customer engineers to perform detailed onsite surveys of customer environment for 38 sites across the US and Latin America that included physical assessment of IDF closets, cabling, power and cooling.
• Coordinated and worked with IMACD group to perform installation of new hardware at customer sites
• Managed third party vendor to provide onsite survey for WiFi for a customer site in Colorado to ensure accurate number of units and the placing of those units.

• Managed and tracked labor hours and expenses for 10 customer projects that included managing information for 80 plus resources both onshore and offshore.
• Collaborated with the finance team to ensure that invoicing to the customer was accurate.
• Worked closely with the program manager to ensure that all resources adhered to contractual guidelines for finances to validate that expenses did not exceed budget

• Developed, maintained and presented operational metrics for two processes and lead the organization through a successful BSI ISO Audit. The successful target metrics obtained were: 95%, 97.8% and 99.3% all out of 100%
• Successfully managed, trained and implemented a global application across the US, Canada and Latin American countries. This included the training of 500 plus employees across US and Canada.
• Evaluated, processed and maintained process guide changes that met ISO 9001-2000 standards and to successfully pass BSI audit.
• Trained required employees on ISO 9001-2000 standards to successfully pass BSI audit.
• Maintained all required records for ISO 9001-2000.

• Managed the solution opportunity approval review process for all Sales opportunity that had estimated revenue of $1M and up. The opportunities were successfully taken through the approval process from beginning to end.
• Provided virtual training for new Client Principals (sales) and Opportunity Manager for the solution opportunity approval review process.
• Received the Most Valuable Player award due to the support provided to 3 business units
• Reviewed costs associated with pursuing opportunities to be sure that revenue, margins and risks were within the stated guidelines. If the numbers were not within the guidelines, notified the decision makers and the.
• Generated monthly reports for senior level management that showed opportunity activity based on revenue and margins