Lead implementation of strategic initiatives in collaboration with all departments. Lead departments that report to Operations. Serve as liaison to the BCSP Certification Committee. Represent BCSP on the Credentialing Body Advisory Council of Workcred. Participating on ASTM Subcommittee E36.30 Personnel Certificate Programs, which is developing a Standard Practice for Competency-based Workplace Learning Programs.

Collaborated across departments for timely launch and promotion of quality programs. Designed and tracked key performance indicators to improve portfolio performance. Created reports and dashboards for C-suite review. Led a highly skilled team to optimize program improvement and maintain accreditation under the ISO/IEC 17024 standard. Designed and implemented project management methods for the organization; trained and mentored staff in project management methodology. Represented BCSP on the Credentialing Body Advisory Council of Workcred. Chaired the Workcred task group that researched models for collaboration among employers, credentialing bodies, and higher education institutions.

Offer strategic and tactical business services associated with program and project management, research, and communication.

Part-time temporary position to coordinate efforts to radically reduce the campus waste stream.

Managed credentialing program and exam development projects. Tracked data to assess the credentialing program portfolio.

Directed a team of 9 paid local staff, a variety of vendors, and hundreds of volunteers worldwide to deliver, improve, and expand credentialing programs. The programs conferred more than 34,000 credentials in 39 countries on 6 continents, with exams available in 5 languages. Maintained ANSI accreditation under the ISO/IEC 17024 standard for the certification of persons. Prepared and delivered presentations to chapter executives and chapters in several countries to promote program value. Designed and tracked key performance indicators and generated reports to certification and corporate boards.

Directed the i-card Programs Office, which promotes and supports the development of ID-card-based programs across the University of Illinois campuses. Instituted annual strategic planning, designed and tracked key performance indicators, and generated reports for upper administration.