Mary Adeogun Email & Phone Number

United Kingdom

• Facilitate workshops, stakeholder interviews to elicit business requirements and develop comprehensive functional and non-functional requirements for website development, ensuring peak performance, user-friendliness.
• Actively monitoring product backlog, creating epics and user stories for each sprint, tracking project progress, and creating to facilitate project execution and communication.
• Proactively manage change requests and functional requirements in collaboration with key stakeholders throughout the design phase, conducting in-depth analysis of complex business processes and workflows to drive.
• Maximise project success by applying the Agile Software Development Life Cycle and utilising productivity tools such as MS Office, Jira, Confluence, and Miro to streamline requirements gathering, process mapping.
• Clarify complex business processes by creating informative process maps and visually conveying workflows, interactions, and crucial decision points to streamline comprehension and decision-making.Achievements:
• Led the end-to-end SDLC for EduTech Company's website development, resulting in a 20% increase in user engagement and a 15% reduction in bounce rate.

• Pioneered the exploration of new growth opportunities for the Help to Grow Programme, uncovering profitable opportunities to cross-promote other university offerings, thereby maximising revenue potential.
• Applied design thinking principles to revamp the customer journey, translating into an impressive 20% reduction in customer churn, optimising customer retention and loyalty.
• Leveraged Microsoft Dynamics CRM system to effectively track customer interactions, analyse data, and discover opportunities for enhancing customer engagement, ultimately contributing to improved business outcomes.
• Provided support to the Business Development Manager for the Help to Grow initiative, resulting in a remarkable 10% boost in pipeline conversion rates, which contributed to the school surpassing minimum participant.
• Collaborated seamlessly with the Communications Department to conceptualise and create compelling marketing materials and engaging content for the school’s dynamic social media channels, enhancing brand visibility and.
• Amplified and efficiently managed the influx of leads and opportunities within the Help to Grow program, driving substantial growth in the program's reach and impact.

• Drove comprehensive business process improvement initiatives, expertly documenting processes, conducting in-depth analysis, and identifying critical issues and gaps to streamline operations.
• Led strategic assessments of current and future state operations, delivering actionable insights to enhance efficiency and advance the organisation toward its intended future state.
• Conducted extensive market research and trend analysis to identify process improvements, optimising operational efficiency while enhancing the overall customer experience.
• Evaluated and redesigned organisational workflows, implementing targeted process improvements that maximised productivity and effectiveness.
• Utilised various elicitation techniques, including interviews, workflow analysis, brainstorming, document analysis, workshops, and observation, to gather and analyse requirements, ensuring alignment with improvement.
• Spearheaded transformative digitisation efforts, enhancing operational efficiency and streamlining business processes by 25%.

• Managed the successful launch of new business ventures, validating ideas, crafting comprehensive business plans, and gathering thorough requirements to ensure strategic growth.
• Established strategic partnerships and identified lucrative opportunities, driving brand promotion and expansion into new markets, ultimately bolstering the organisation's market share.
• Promoted consistent brand loyalty through personalised customer experiences, effectively addressing complaints and continually refining service delivery processes, culminating in increased client retention and brand.
• Continuously monitored industry trends, actively participated in trade shows, and expertly curated product selections for resale, resulting in a diverse and competitive product portfolio.

Msc, Managing Innovation And Information Technology, Distinction

Education record