Maryam Ameri Email & Phone Number

Toronto, Canada Area

• Proficient In Microsoft Office, Excel, PowerPoint and MS Outlook• Provide administration support to the Senior Property Manager (AGM)• Working with the various department managers to help resolve issues and concerns• Overseeing and provide direction to staff as needed• New Residents and/or Unit owners registration • Process payment for the following: common element fees, work orders, renovation deposit, elevator deposit, fobs and remotes, bicycle spots and etc...• Residents’ maintenance requests. • Dispatch instructions via operations software to appropriate maintenance associate.• Resident communication and notices.• Prepare and distributes documentation, notices and correspondences for building maintenance services.• Resident relation and retention by responding to general inquiries and improving service delivery.• Responds to resident requests in a timely manner.• Offers constructive suggestions to manager regarding improvements that can made to improve resident relations or maintain Senior Property Manager procedure.• Communicate with maintenance, security, lounge and transportation, housekeeping managers to ensure that residents are receiving consistently high level of timely customer service.• Prepare calendar and monthly newsletter

-• Ensure that exceptional client service and sales are achieved in the nation’s second highest earning retail locations.• Completes store operational requirements by scheduling and assigning employees.• Manage workflow to ensure all payroll hours are processed accurately and timely.• Track retail sales against sales goals using the system provided.• Maintains store staff by recruiting, selecting, orienting, and training employees.• Responsible for recruiting and hiring team members who fit Aveda’s unique standard and fostering a sense of teamwork and camaraderie.• Maintain a consistent professional, motivational and enthusiastic management style.• Protects employees and customers by providing a safe and clean store environment.

• Assist the Retail Store Manager in planning and implementing strategies to attract customers• Track the progress of weekly, monthly, quarterly and annual objectives• Supervise and motivate staff to perform their best• Coach and support new and existing Sales Associates• Communicate with clients and evaluate their needs• Create reports, analyze and interpret retail data, like revenues, expenses and competition• Act as our store’s representative and set an example for our staff

• Controlled and supervised stages of laboratory production and eliminated issues related to process • Increased quality of new products and their effects on the relevant devices and present the obtained results • Assisted the technicians to use products in equipment • Ensured that the production is cost effective • Implement and oversee quality control programs. • Estimated costs and set the quality standards

Iran

- Managed budget for purchase office supplies - Responsible for managing the sales team, developing a business plan, meeting agreed targets - Completes sales plan by scheduling and assigning employees; following up on work results- Analyzed and make decisions regarding product purchases- Obtain a very good understanding of time management- Meeting Sales Goals, Selling to Customer Needs, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge and Developing Budgets- Make sure my salespeople are doing everything they should be doing to successfully sell software and hardware - Identify potential customers and develop a business plan to reach them

Business Management, Diploma Program

Business finance, Human resource management, Microsoft Office, Excel, PowerPoint and MS Outlook, Retail buying and operation, Business.

Certificate, Liberal Arts And Sciences, General Studies And Humanities

E.A.P program, English for Academic Purposes

Computer Programming