Maryam ,Cap Email and Phone Number

• Managed credit card retention strategies, optimizing customer engagement and reducing cancellations.• Successfully activated and managed installment plans, contributing to increased cardholder usage.• Proactively cultivated and managed cardholders’ balances, strategically boosting profitability and elevating customer satisfaction through collaboration with the product team to ensure the organization’s success.• Skillfully issued supplementary cards, expanding the customer base and enhancing card usage.• Ensured full compliance with (KYC) regulations, maintaining data accuracy and security.• Provided support to the quality assurance unit within the credit card operations, ensuring the maintenance of exceptional service standards.• Effectively managed and resolved SAMA-related complaints promptly, enhancing customer satisfaction and regulatory compliance.

• Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions• Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds• Answer enquiries and resolve problems or discrepancies concerning customers' accountsInform customers of available banking products and services to address their needs.

• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution• Maintaining a positive, empathetic, and professional attitude toward customers always• Ensure team collaboration as needed to accomplish excellent customer care• Collecting customer comments such as recurring problems, system errors to report it to the team leads• Recommend potential services to management by collecting customer needs to set up better services