Go through Phone calls a day.Follow up on Customer Feedback / Customer RelationshipCommunicate ongoing deals and promotions to interested customersCollaborate with cross-functional teams to improve overall customer satisfactionEmail & SMS Blasts for PromotionsBirthday Reminders & Promotions to Clients

- Designing Social Media Posts and branding material on Adobe Photoshop - Boosting different posts for better reach and to achieve certain targets - Strategically utilize photos, video, articles, and contests to strengthen centres presence on social media platforms - Managing three handles and 10 salons under the umbrella- Coordinated progress of projects and information between departmental sections- As customer care officer for the company in Social Media spaces, in dialogues and answering question where appropriate

Handling social media accounts of different clientsQuery Management and Lead generation Coordination with team for designs and content

- Managing social media for different national and international clients. - Help other staff with different administration work

- Generate outside sales leads and through independently growing existing account lines and soliciting new customers- Proactively maximize and manage transport volumes- Manage potential issues and conflicts; proactively and positively liaise with team members and other departments to problem solve and develop action plans to prevent reoccurring issues

- Run 2 full packed PR campaigns from scratch to end- Managed different official operational matters - Assisted the owner with 2 government projects - Developed different presentations and letters for approvals by the government - Aesthetically build up social media- Managed the team and internship program

Arranged and Organized thirteen successful events including musical concert, paneldiscussions and awareness walks in collaboration with other departments andorganizations.Covers different events LUMS-wide as photographerDesign different promotional material as a Graphic Designer.Develop Social Media Campaigns and plan the parameters to engage the current andprospective audience.Strategically utilize photos, video, articles, and contests to strengthen centres presence on social media platforms.Project lead to summer internship programme.Project Lead to re-development of Website.Managing the interface and updates on Website along with its audit.Manage and Coordinate for meetings, recordings and events.Liaison with team, departments and vendorsProvide administrative & logistical support for projects to team as per requirement.

- Documentation of newly recruited employees, their training and coordination.- Liaison with all departments, vendors and project teams to maintain/update records.- Managed documents to clear audit of dept. - Developed different proposals including GIS mapping Consultancy and Partnership for Crowdfunding Campaign UK.- Website Management - An advocate for the company in Social Media spaces, engaging in dialogues and answering questions where appropriate- Supported meetings by coordinating with team and noted minutes which were follow up by constant mails- Manage a Crowdfunding Campaign UK and Qurbani + Khaal Campagin during Eid Ul Azha 2017 in Pakistan- Attracting new donors and managing the existing donors’ database- Recruitment of interns (Telephonic and In- Person Interviews)- Supervising a team of 17 Interns at Call Center (Tele – Marketing)- Collection and maintenance of donor’s data from 3 different regions along with compilation of donation report- Reaching out to targeted individuals and Acquisition of Donors, Sponsors and other resourceful individuals including collaboration with overseas Pakistani- Organize seven successful fundraising annual dinners, Developed speech of Governor for a fund raiser. - Press Release after every event- Trained a group of 35 volunteers for fundraiser.

- Arranged a media workshop to empower media persons.- Organized seminar on Voice and accountability at UCP.

- As Psychologist at Medical Drug Abuse Center