• Researched program development strategies and concepts, plans, designs, implements and evaluates program• Provided customer focussed culture to deepen client relationships with all stakeholders and ensures high level of quality for all programactivities• Facilitated the hiring of largest cohort of mentors to support the arrival of over 2500 international student interns

• Facilitated design jams (focus groups) with a variety of SME stakeholders to assess and identify current operations and service plans • Developed individualized action plans for SME stakeholders, based on needs, gaps and ways recovery plan and toolkit can support • Reviewed approaches to supporting SME stakeholders, make adjustments to service delivery as necessary

• Created training session in one week to train fellow youth co-workers to facilitate design jams with various stakeholders, such as youth, employers, and organizations • Facilitated design jams (focus groups) with a variety of stakeholders to inform the COVID-19 recovery plan development • Planned a national youth summit for the purpose of launching the recovery plan, introducing toolkits and facilitating knowledge exchange amongst youth, youth allies, and employers

• Creates a review process to evaluate the impacts of the Advancing Innovation in Newfoundland and Labrador (AINL) project• Developing feedback methods, conducts user interviews and records results for evaluation• Researches and collects data through document and literature reviews and interviews

• Assists professor in the grading of 80+ undergraduate student papers • Collaborates with partner GA and professor in accurately grading student work • Provides detailed and critical feedback to student work to ensure future success

• Welcomed guests by warmly greeting guests • Checked guests in on arrival and out on departure making sure to communicate to guests to gauge their needs • Anticipated and addressed guests’ needs and strove to resolve their problems and complaints

• Created first-ever coded database comprising of over 500+ interviews, which resulted in increased innovative ability for the Innovation Hub• Used Dedoose software to organize up to 80 U of T student, staff, and faculty interviews to create ethnographic data for various stakeholders• Formulated data reports for senior management team to review and recommended suggestions to improve database performance• Worked alongside analysts to monitor daily data reports and create new data collections

• Assisted customers with personalized products and services to meet their daily needs, resulting in positive feedback and individual ‘customer net promoter’ score above 8• Coached new and existing sales representatives on company policies, procedures, phone handling and upselling techniques• Advised customers of new promotions and services available for customers, resulting in increased sales and brand awareness• Completed daily administrative tasks such as inventory count, documentation completion, creating reports and supporting management team