Maryam Adel Email & Phone Number

Cairo, Cairo Governorate, Eg

Supporting Tabby customers at UAE,KSA, QATAR, Bahrain & Kuwait via chats and emails. Providing customers with buy-now-pay-later (BNPL) solutions for online and in-store purchases in the Middle East. Educating customers how to split their purchases into installments without interest or fees, making shopping more accessible and convenient.Assisting customers using Tabby as a "Buy Now, Pay Later" (BNPL) service provider that allows them to make purchases and pay for them in installments.

Supporting users through chats, mails and social media to assist them through the account opening process, and guiding users about Thndr app features and how to use it.Guiding users about how to invest by learning materials and simulator modes.Supporting users within coding process to be able to invest in EGX.Supporting users about EGX inquiries and how it works.Providing technical support to resolve users issues and provide proper customer experience.Providing assistance to users about the trading system, how it works and provide technical support to resolve their issues.

Place outbound calls through a database sheet that includes customers who might be interested in the marketing services that the agency could offer and how they can benefit from themTask assignment to existing employees in different departments to ensure task achievements in relevant time & achieve client satisfaction.Handling clients comments, complaints & edits for social media campaigns & related projects.Clients follow up regarding the desired content & designs.Follow up with existing clients to ensure the best service delivery.

Egypt

Handling customers' inquiries through different social media platforms ex: Facebook - instagram - Whatsapp - App rating.Follow up with customer inquiries, and solving their inquiries to provide the best customer experience.Placing comments, direct messages and follow up with customers regarding their inquiries when it comes to Valu usage. Promoting valU mobile application to new customers Providing customers with accurate information and perfect solutions related to their ValU accounts and product installment plansTroubleshooting and assisting customers with valU mobile application Selecting the suitable merchant related to customers portfolio Assisting customers with accurate details about offer inquiries for the suitable product-related merchants

Responsible for the security of customers credit cards and loan accounts. Supporting customers with access to online facilities and services to assist them through managing their accounts. Assisting UK customers with their partnership cards - John Lewis Financial Services.

Conduct marketing research to evaluate brand awareness and competition ventures, which aims to identifying opportunities for growth in offered products and services. Conducting marketing Research to discuss marketing strategies such as Product, Price, Place and Promotions and working closely to the marketing department to develop marketing & sales strategies. Oversee and develop marketing campaigns through social media and billboards.Conducting competitive analysis to check the weak and strength points, opportunities and threats for the marketing strategies and ways to improve.

Bachelor Degree Of Management Sciences, Marketing And International Businesses

Bachelor Of Business Administration - Bba, Marketing And International Business, Uk Gpa: 2.75

Digital Marketing

Marketing And International Businesses

Digital Marketing

Education record