Mary Amos Email & Phone Number

Cincinnati Oh

Provided technical support and maintenance of the university Web portal, learning management system and Instructional third party vendors.• System administrator, trainer, and level two support for the student evaluation system, CourseEval, instructional conferencing system, Zoom and plagiarism checking software, TurnItIn.• Develop communication plans and training on system changes for faculty and staff.• Lead coordinator and support specialist for upper-level management virtual meetings including Board of Trustees meetings, Union wide Community Meetings, and Virtual Faculty Meetings.• Technical coordinator for Ph.D. residency face to face, virtual and hybrid events.• Provide support to the Director of Assessment, in ensuring curriculum maps, assessment and rubrics align in course content to meet HLC requirements for continuous assessment.• Designer and facilitator for faculty onboarding and continued professional development via workshops on multiple applications and course design, which include micro-credentials via Credly.Achievements: Successfully transitioned the University to a new conferencing system, Zoom and Learning Management System, Desire to Learn within a 6-month period.Implemented University wide Designer Notes module in online courses, to audit and support faculty in course improvement.

Cincinnati, Ohio Area

Responsible for the design, development and instruction of an online computer concepts course. The instructional strategies incorporated developing an online learning community with focus on theory and application for adult learners.

Cincinnati, Ohio

Provided technical support and maintenance of the university Web portal and learning management system.• Center for Teaching and Learning liaison with Information Technology to provide project management oversight including timelines for system upgrades and testing.• Developed communication plans and training on system changes.• Lead coordinator and support specialist for upper-level management virtual meetings including Board of Trustees meetings, Union wide Community Meetings, and Virtual Faculty Meetings.• Provided Level 2 support for third party vendor applications.Achievements: Lead project manager for internet portal re-design. Assisted with multiple University strategic initiatives, including committee lead in writing assurance argument for the Higher Learning Commission.

Cincinnati, Ohio

My responsibilities included coordinating and installing system upgrades to multiple server environments. This included oversight and documentation of testing for successful implementation. I also oversaw all third party vendor applications including management, account creations and training for products like TurnItIn, GoToMeeting, Adobe Connect Pro, etc.• Media services support of classroom and meeting rooms.• Supported online and on ground residencies.• Supervised the Application Administrator in account/program management and related duties. Achievements: Cross Site Virtual Residency – initiated meeting with key players to identify concerns and implemented new processes to resolve challenges.

Cincinnati, Ohio, United States

Managed content design and course management of online and hybrid courses utilizing Blackboard LMS.• Project manager for new course offerings including hosting initial meetings and coordination with faculty for the development of scope, timelines, milestones, and training on the process.• Assisted faculty with the creation and revisions of alignments maps.• Ensured courses met Quality Matters standards.• Provided faculty support for technology-related learning communities.Achievements: Instituted new processes for course management that increased productivity for the department.

Cincinnati, Ohio Area

Developed content for online course delivery.• Audited/analyzed courses for meeting university standards.• Assisted with the transition of the university to a new LMS.• Developed, maintained, and facilitated faculty professional development training on LMS.• Coordinated and delivered workshops via Adobe Connect.• Updated and maintained IT department project documentation and communication.• Provided IT new hire orientation training. • Facilitated IT orientation for student residencies for various programs.• Incorporated website content reorganization and maintained updated content.• Assisted with Help Desk calls for students, faculty, and staff.

Erlanger, Kentucky, United States

Designed and developed e-learning customer service programs.• Revised and maintained Customer Service Training documents.• Implemented the first Webinar training for the department, which produced significant cost savings. • Proficient in Adobe Captivate and Instructional Systems Design.• Coordinated with Delta’s Training Implementation and Design Teams to assist with development and communication of Delta Connection Incorporated training products.• Coordinated with various departments in the development, scheduling, and implementation of training programs.• Created and maintained the ACS Training Catalog.Achievements: Redesigned a two-day required face-to-face training course into an interactive 2-hour CBT course, which was utilized by the parent company due to the cost savings.Returned as a project management contractor to the Inflight department to lead the onboarding of a new aircraft type, including selecting team members, documentation, training, and proving runs, which resulted in FAA acceptance.

Erlanger, Kentucky, United States

Oversaw Inflight communication vehicles and Flight Attendant manuals.• Assisted with maintaining and revising Inflight Service Manual.• Maintained and revised Flight Attendant Handbook.• Reviewed and responded to procedural issues from Inflight and other departments. • Oversaw Inflight Communication vehicles including:Comair Communication Log program, an Access database to receive, track and address any irregular operations, Inflight Newsletters, Inflight Webpages• Oversaw Flight Attendant support programs including:Flight Attendant uniform program• Facilitated meetings with the IBT Uniform Committee

Erlanger, Kentucky, United States

Oversaw all aspects of Recurrent and Modular Training.• Created, developed, and maintained courseware to meet Federal Aviation Administration regulations. • Audited Recurrent Program against the Flight Operations Training Manual, and 8400.10, the Federal Aviation Administration job aid for training programs.• Conducted audits of the training curriculum to ensure compliance.• Developed multimedia presentations including PowerPoint and video scripts.• Coordinated with various departments in the development, scheduling, and implementation of the recurrent program including the CRM committee, Flight Operations, Federal Air Marshals, and the Comair Safety Committee.• Supervised and evaluated the full-time instructors, and part time instructors to promote standardization and consistency. Conducted coaching, mentoring and performance reviews.• Ensured required training was completed within the regulatory timeframe.• Counseled Flight Attendants who were not compliant with manual regulations.• Maintained instructor and Flight Attendant qualification.Achievements: Created and received FAA acceptance of the first Home Study Packet as a precursor for approval of Computer Based Training.

Masters Of Education, Social Justice, 4.0

Ba, Geography - Travel And Tourism