My responsibilities include Managing the social media team and delegating tasks. Following up and super vising to make sure the work is done correctly. Approving visuals and social media posts from designers. search and create content to be used on social media platforms. as well as coming up with a suitable strategy for clients in order to achieve the required goals.

* Responsible for full accounts. * Handling client's requests then pass it on to the rest of the team. * Make sure the clients get exactly what they want and advise them on what should be done. * Recorded few radio ads * Recorded IVR (Interactive Voice Response) for one of the biggest communication companies.

• Responsible within the guest relations team to ensure Intercontinental Brand Standards compliance and action planning.• Monitoring and analyzing the monthly guest satisfaction results and responsible for its action plans’ implementation and communications.• Organizing biweekly cocktails receptions or parties for special guests and VIPs to recognize them and seek their feedback. • Handling VIP guests; ensuring that they receive the unique branded guest experience and handling any complaints• Coordinating with Intercontinental Service Center and all hotel departments to ensure that loyalty programs’ members are receiving the required recognition and rewards.