Working hand by hand on a team that manages Social Media channels of Banc Sabadell, including: Facebook, Twitter, Google+, YouTube, Instagram, Flickr, Banc Sabadell TV, Banc Sabadell blogs. TASKS: Creation of public contents on the corporative Twitter: @Sabadell_Help, offering help and information to our Twitter followers.Moderate all channels being part of our Customer Service Team, in line with Banc Sabadell voice guidelines. Respond to complaints, requests, and mentions of banking matters in real-time. Always in a professional accurate way, but also from a fresh friendly approach to our customers.Provide insights gained from community interaction to internal marketing teams.Responding to comments in order to foster a positive community. Escalate negative commentary or issues to internal team.To recognize and monitor crises issues and using critical judgment on triaging to the right parties. Proactively engage with the public on social media channels.

Responsibilities: Manage client accounts/relationships and serve as primary contact to VIP EMEA Clients. Daily consulting tasks, translation, registration and follow-up of client concerns, issues, requests, proposals. Implement Customer and Employee Satisfaction programs for new clients. Manage internal projects: Executive presentations summarizing their yearly results, and their evolution, compared to previous periods and their competitors.Provide recommendations to product management, according to client's needs, suggestions and demands.Create and administer surveys, reports and users.Prioritize, troubleshoot and report technical issues. Follow-up with our IT team and Clients.Train clients on how to best utilize our online system and provide "Best Practices" Communicate key issues and insights to management.Advisor and representative of the Company at the EMEA Area, based in Palma de Mallorca:* Searched for the new office * co-operated on the start-up on the new office * interviewed candidates for the Spain Office open positions.Total availability and commitment to face any matter related to the Company.

I identified and creatively solved complex problems, designing and re-engineering critical processes, and fundamentally transforming the way the company operated.Executing the testing and implementation of new business processes. Leading a 10 people team to execute project components to scope, schedule and budget.I refine and optimize the CFO's ability to organize and analyze financial, operational and external information to create substantial shareholder value.I did a complete Finantial Analysis and create a costs-reducing program.Encharged of In-Company Communications.

Account Maintenance Responsible for the Bank International Corporate Clients. Update and control tasks for empowerments and product-Implementation follow-up, incidences-resolution. Provided special support for VIP clients and wide-range support to other Deutsche Bank branches worldwide. Led effort to retain clients. Cultivated long-term business relationships. Negotiated contracts with major corporations.