Maryann Potter Email and Phone Number
Maryann Potter work email
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Maryann Potter personal email
Driven and enthusiastic IT professional passionate about IT Asset Management and delivering the best possible service to customers. Business Expertise:Asset Management | Contract Analysis | Vendor Management | IT Acquisitions | Technology Strategy, Evaluation & Analysis | Tech Training |IT Strategic Initiatives | Shepherding Acquisitions & Renewals through the Procurement Process#cloud #cloudcomputing #softwareassetmanagement #itam #servicenow #SAM #negotiationskills #itaudit #HAM #hardwareassetmanagement
Servicenow
View- Website:
- servicenow.com
- Employees:
- 5
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Senior Business Process Consultant - ItamServicenow May 2021 - PresentSanta Clara, Ca, UsAs a business process consultant, I consult with and guide customers in their endeavor to transition business requirements to configuration requirements of the ServiceNow IT Asset Management products - all with the goal of accelerating and driving their business outcomes.
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Team Lead Systems Engineering AdvisorAetna, A Cvs Health Company Apr 2020 - May 2021Hartford, Connecticut, Us-Lead the Platform Infrastructure Hardware team meeting weekly regarding datacenter server, storage & appliance hardware acquisitions & renewals for the enterprise across 6 datacenters; managing workload balance, allocation of assignments and training team members in procurement processes and contract analysis.-Manage vendors & represent customer requirements through regular meetings with manufacturers, resellers and stakeholders to review forecast, expected purchases & requirements, validate funding and problem resolution.-Serve as liaison to foster communication between IT, business, procurement and legal to execute IT deals, guiding through procurement processes, ensuring IT contract requirements are met, tracking vendor deliverables, resolving problems and capturing IT asset data. -Create standards, provide guidelines for IT hardware acquisitions, streamlining and automating processes for efficiency to acquire IT server & storage infrastructure such as flex capacity, Hadoop, VDI, VM, Linux bare metal, custom application and storage solutions. -
Infrastructure Hardware Asset ManagerAetna, A Cvs Health Company Apr 2017 - Apr 2020Hartford, Connecticut, Us-Managed Datacenter Hardware assets including infrastructure server environments such as Linux, Windows, Hadoop, Cloud, Nutanix, and ESX as well as hardware appliances, and storage devices. -Coordinated with engineers, IT management, procurement, OEMs, and resellers to acquire hardware for 6 datacenter locations as well as providing cost analysis, forecasts and project funding estimates. - Collaborated with system engineers and architects to establish standard builds to support strategic direction. In 2019 processed 148 hardware requests acquiring over 2,100 servers.-Served as Subject Matter Expert resource (SME) for Platform Enterprise Software Asset Management team and audited software licenses of 30+ products across multiple vendors. -Served as Administrator for Aspera SmartTrack tool. With partner, conducted POC, architected implementation, set process, procedures & standards, and managed accurate data ingestion integrating vendor and product data into the tool. -Negotiated software consolidation contracts in support of merged assets whenever companies combined due to M&A activity.
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Sr. Application Developer-Servicenow Cmdb AdministratorAetna, A Cvs Health Company May 2015 - Apr 2017Hartford, Connecticut, Us-Provided ServiceNow product administration and development support for IT Service Management across the Enterprise while managing and supporting the CMDB Product Owner and facilitating and addressing requests from 5 teams. -Maintained cleanliness and accuracy of CMDB, responsible for design, development and ongoing platform maintenance focused on Core Platform and reporting. -Developed Visual Dashboard for CMDB story workload, monitored license usage, managed weekly product releases and accurately reported results, facilitated development work and CMDB administration as Agile product manager.
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Software Asset Manager- It Strategic Sourcing AnalystAetna, A Cvs Health Company Sep 2008 - May 2015Hartford, Connecticut, Us-Managed software product lifecycle including acquisition, allocation, tracking, renewal, requisition, purchase order and invoice reconciliation. -Complete 3-6 annual software audit requests each comprising multiple product components working to resolve compliance issues and accurately report compliance position. -Managed 40+ IT vendors through POC, Procurement, Renewal, Asset Management, and Audit. -Liaison between business areas, IT, AP, Legal and Procurement, gathered customer requirements and negotiated software contracts with contract signature authority up to $500,000. -Established relationships with key business stakeholders across departments such as Infrastructure, Medicare and Treasury. -Performed detailed research and analysis for suppliers, emerging technology, software licensing/pricing models, garnering information on vendors and reseller costs, work with architecture on Evaluation contracts and with customers on business requirements.
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Mainframe Systems Engineer - Mainframe & Midrange SupportAetna, A Cvs Health Company Oct 2002 - Sep 2008Hartford, Connecticut, UsSupported Mainframe, Server and PC products from RSD America (EOS/ERD/WSF/EOSPC), Mobius (Infopac/View Direct/Document Direct) and Pitney Bowes (Doc1, Streamweaver) as a system administrator. Performed application development using Streamweaver & Doc1. Served as escalation for Help desk, installed/tested/upgraded software products, created and managed JCL related to batch. Skilled at troubleshooting problems. 24/7 On call Coverage. Worked with Application and Business areas to define solutions. Conducted training sessions for business users (1:1 to class of 30+ In person and remotely). Created Training documentation. Worked with IT to promote products to Software Manager in support of version control and software currency. SME for EOSPC and Document Composition.
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Operations Support SpecialistAetna, A Cvs Health Company Oct 1994 - Oct 2002Hartford, Connecticut, UsMarketing, Maintenance and support of Online view Services including EOS, EOS/PC and Mobius' Infopac Report print Distribution tool. Including defining new users, reports and distribution (complete as well as selective). Application conversion to Online View. Conduct Training in the use of Online View tools. Manned EOS/Mobius Help Desk
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Application Support Specialist - Print Application DeveloperAetna, A Cvs Health Company Aug 1991 - Oct 1994Hartford, Connecticut, UsComputer Base Printing consultant supporting application print development for the Enterprise: Print Coding languages for Xerox PDL FDL & Elixir, IBM AFP and Anacomp print languages. Mainframe JCL, TSO. Responsible for maintaining the software and application files on the Xerox, IBM and Anacomp printers. This included weekly migrations, backups, software updates, application trouble shooting, liaison with supplier support and 24x7 on call support.
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Print/Finish Operator/Sr OperatorAetna, A Cvs Health Company Aug 1989 - Aug 1991Hartford, Connecticut, UsComputer operator Level 2. Xerox 9790, 4135 and Gunther Finishers
Maryann Potter Skills
Maryann Potter Education Details
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Central Connecticut State UniversityPhysics -
Servicenow Classes
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Professional Training
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Eastern Connecticut State UniversitySupply Chain Management
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Ct State Three RiversComputer Science Tecnology
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Ct State Quinebaug ValleyWeb Development & Design
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Ct State Three RiversReal Estate
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Elms CollegeChemistry
Frequently Asked Questions about Maryann Potter
What company does Maryann Potter work for?
Maryann Potter works for Servicenow
What is Maryann Potter's role at the current company?
Maryann Potter's current role is Senior Business Process Consultant at ServiceNow.
What is Maryann Potter's email address?
Maryann Potter's email address is ma****@****tna.com
What schools did Maryann Potter attend?
Maryann Potter attended Central Connecticut State University, Servicenow Classes, Professional Training, Eastern Connecticut State University, Ct State Three Rivers, Ct State Quinebaug Valley, Ct State Three Rivers, Elms College.
What are some of Maryann Potter's interests?
Maryann Potter has interest in Kayaking, Children, Technology, Learning, Helping Others, Environment, Reading, Observing The Night Sky, Science And Technology, Finding Solutions.
What skills is Maryann Potter known for?
Maryann Potter has skills like Software Asset Management, Licensing Negotiations, Software Development, Enterprise Software Negotiations, Enterprise Software, Licensing, It Software Procurement, Technology Architecture, It Solutions, Strategic Negotiations, Sme Rsd America Eos/erd/wsf Products, Document Composition Software.
Who are Maryann Potter's colleagues?
Maryann Potter's colleagues are Nyalong Nhial, Kamal Attri, Debbie Shingler Mbpss Pmp Mbcs, Cheshta Keshari, Mellisa Trojak, Maximilian Schroeder, Sai Vamshi Mahankali.
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