Job Functions:• One of the shift leads of the team who servds as the first point of contact in escalation and responsible in ensuring that all incidents received are investigated and handled within the agreed time and escalated to proper next level support• Lead the Operational Acceptance Testing for Basel III Project – one of the biggest projects introduced in the department• Lead the successful yearly Business Continuity planning for March for ICE application• Heleds in the Change Management process by providing test results review, JIRA tasklog creation/update, Change Request ticket creation/updating• Assisted in updating Configuration Management assets to comply with the company’s standard• Incident Management Process Owner who created several reports through Business Objects Infoview that served as a raw data in analyzing monthly incidents received by the team. This in turn provided a view of the team’s compliance against the set standards of the company• Automation specialist that developed several automations for the team: File Archiving and Purging, Automated Handover report, File Processing status report

• Developed jobs and workflows using SAP Business Objects Data Services (SAP BODS) based on the given requirements by the client• Implemented change data capture jobs using SCD methodology• Validated functionalities by performing positive and negative unit testing to different modules• Created ETL runbook, test documents and consolidated trackers for modules developed• Developed mappings and workflows from simple to the most complex ones for two phases of the project (Order To Cash and Procure to Pay) using Push Down Optimization (PDO) using Informatica 9.0.1 as an ETL Tool and Teradata as the database

• Technical lead expert that provides thorough initial analysis on processing issues such as setup mis-configuration, database issues like long running jobs and other ORA errors, missing directories, permission issues and the like• One of the trainers who on-boarded new members of the team to familiarize them with the supported applications• Acted as a Single Point of Contact (SPOC) for AppL3 Team for the ISM initiative which aims to ensure that proper escalation procedures and practices are observed by both teams in accordance with Incident Management process and that all service calls tagged for review are identified, managed and acted upon accordingly• provides initial investigation or analysis on any processing-related issues encountered through checking logs and scripts via Unix or Oracle, checking database objects and OLAP logs via Oracle• responsible in monitoring end-to-end processing of numerous applications and performing planning by applying expertise in IT industry-standard practices (ITIL), SourceOne (S1) applications, UNIX and Oracle technologies• Performs job scheduling, processing monitoring via ControlM server, resolves and coordinates issues with Level 1 or to other Level 3 teams thru Service Desk/Service Manager