Mary Ann Dore work email
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Mary Ann Dore personal email
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Chief Cheerleader and Communicator. Passionate about mentoring, networking and leadership.Former publisher of monthly lifestyle magazine for Baby Boomers. The Baby Boomer News is “for Boomers – by Boomers" with writers and experts who provide insight that will help us with practical issues ranging from taking care of our health and finances, dealing with aging loved ones, exploring new career options and leaving a legacy.Coaches clients on the strategies, tools and techniques of conducting a successful job search. Helps individuals in career transition identify their strengths, accomplishments and to understand the value they have to offer.Customer advocate and communicator recognized as a progressive leader with excellent influence and relationship management skills. Thinks strategically, plans and acts tactically, identifies and utilizes the strengths and opportunities of an individual, team or organization. Consistent history of meeting or exceeding business goals.. Proven record of successfully managing transformations to rebuild and restructure non performing teams and facilitate appropriate change management initiatives in a short period of time while meeting and exceeding customer satisfaction objectives.Specialties: WriterPublisherCareer Transition CoachingCraft Job Search CorrespondenceNetworking TechniquesInterview PreparationJob Search Management TechniquesSeminars and WorkshopsLeadership & Team BuildingRelationship ManagementManaging, Evaluating, Coaching, Developing Catalyst for Cultural, Organizational & Behavioral ChangeInnovationProactive Client Communication MethodologiesContinuous Process & Performance ImprovementRestructuring & ReorganizationChange ManagementProject Management
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Executive DirectorOutright Youth Of Catawba Valley Jan 2012 - Jun 2018
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Co Founder And CeoThe Baby Boomer News, Llc Jun 2009 - Jan 2012You know that as Baby Boomers we helped to change the world’s view on important issues of the 60’s, 70’s, 80’s and beyond. As Boomers, Marsha and I knew that we were going to continue to make an impact in our world for many more years and felt that we were not alone in that feeling. So, we did our research, interviewed a lot of people locally and across the country, and received a resounding positive response that Boomers everywhere felt the same. Our publication is dedicated to the 78 million Baby Boomers in the United States who have shared experiences, who have desire to continue to make a difference, who want to continue their quest for life-long learning, who want to remember “the good old days” and most importantly come together in a community of people like themselves. The Baby Boomer News is “for Boomers – by Boomers" with writers and experts who will provide insight that will help us with practical issues ranging from taking care of our health and finances, dealing with aging parents and partners, and ways that we can help to make the world a better place for our children, grandchildren and future generations. Our hope is that The Baby Boomer News will also make our readers laugh out loud, want to explore new places and investigate new careers for the 2nd act of their lives, all while enjoying light-hearted looks at Boomers then and now. Through our editorial content, online venue, educational events and sponsorships, we will provide a platform for the formation of a “community” within the baby boomer population and will encourage interaction among its members.
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Board Of DirectorsWomen'S Resource Center Nov 2007 - Aug 2011Hickory, Nc, UsStrategic community based relationship building, fundraising development, speaker, and marketing. -
FounderAct2 Consulting Jan 2009 - Jan 2011Mary Ann coaches clients on the strategies, tools and techniques of conducting a successful job search. With a passion for helping individuals understand the value they have to offer and fully realize their potential, she finds meaning in helping others. For Career Seekers - individual coaching, job search management techniques, networking, strategies for marketing your talents.Previous Speaking Engagements include: Women's Groups, Service Organizations and Local Clubs.
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Vp Customer ServiceHdm Furnishings - Div. Of Furniture Brands International Jan 2004 - Nov 2007Promoted internally to lead consolidation of customer service related operations of 2 FBN divisions (Henredon and Drexel Heritage). Served as catalyst for positive change and infused organizations with customer centric policies and service as the top priority. Eliminated extensive backlogs, attained consistent on time delivery while reducing costs. Delivered informative and high participatory training on new system. Staff of 65 direct and indirect reports. Created and administered annual budget of 2.5M
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Director, Customer ServiceDrexel Heritage Furnishings/Furniture Brands International Jan 2004 - Apr 2006Reporting to CFO, launched an aggressive turn-a-round strategy by creating a high commitment work environment with a group vision that integrated key service goals, priorities and customer expectations. Recognized for resourcefulness in management and consolidation of functions resulting in significant cost savings. Grew the organization through successful coaching infrastructure focused on improving employee talent through leadership, recruiting, training and managing performance achieving a 95% retention rate for direct hires. Successfully implemented employee recognition programs thereby driving service beyond expectations.Solved client problems with innovative solutions while working with sales, manufacturing, IT, management and clients.
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Director, Customer RelationsGuardian Products, Inc. Oct 2002 - Jan 2004Guardian Products Inc. $30M aftermarket retail division of RPM Wood Finishes GroupReporting to GM concurrently with position as Director of Customer Relations at RPM Wood Finishes Group. Selected to provide leadership and direction for Warranty Service and Consumer Care operations of newly acquired division. Identified service delivery issues and rapidly implemented improved workflows. Increased client satisfaction by 35% while consistently exceeding financial goals through competency based staffing, skills-based routing, motivation and recognition programs. Project Manager of new CRM and data capture system implementation while transitioning 40 seat Warranty Call Center from California to North Carolina.
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Director, Customer ServiceRpm Wood Finishes Group Aug 2000 - Jan 2004Reporting to SVP of Sales utilized interpersonal skills and experience to integrate all aspects of value chain and bring together strategy, customer relations operations and people.Established clear-cut job definitions, trained and managed top-notch customer service teamsRestructured policy changes and process improvements. Able to see big picture, delegate effectively and motivate team members to achieve corporate goals.
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Director, Sales Administration And ForecastingRadica Games Mar 1999 - Apr 2000Reporting to President, responsible for $90M annual forecast of orient-produced product for major manufacturer of hand-held electronic games. Directed the efforts of Customer Service, Order Entry and Consumer Service departments. -
Director, Customer ServiceEmpire Industries Aug 1994 - Jan 1999Recruited by COO and CEO to develop customer care processes, procedures, training programs and metrics during merger of three toy manufacturers (Empire Toys, Buddy L and Marchon). Served as catalyst for positive change and infused organization with customer centric policies and service as the top priority.Joined company’s first executive management team in nurturing corporate mission and business strategy.Designed and implemented automated product allocation system for retail customer order fulfillment, improving on time shipment performance from 53% to 92%
Mary Ann Dore Skills
Frequently Asked Questions about Mary Ann Dore
What is Mary Ann Dore's role at the current company?
Mary Ann Dore's current role is owner, Hidden Creek Designs.
What is Mary Ann Dore's email address?
Mary Ann Dore's email address is nm****@****aol.com
What are some of Mary Ann Dore's interests?
Mary Ann Dore has interest in Networking, Investing, Management Training, Photography, Painting, Motivation, Travel.
What skills is Mary Ann Dore known for?
Mary Ann Dore has skills like Coaching, Change Management, Networking, Management, Project Management, Career Counseling, Interview Preparation, Team Building, Leadership, Entrepreneurship, Training, Fundraising.
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