Maryanne Rich Email & Phone Number

Strongsville, Ohio, United States

Responsible for review of data with accurate results in the Boarding of New Loans in company's Servicing Platforms.

Westlake, Oh

• Receives written inquiry from self-pay call center rep when patient questions hospital service, balance being billed to them or has a complaint. Researches and reviews patient’s account in hospital’s main billing system to determine answer or, when necessary, submit question directly to hospital main billing for a detailed review and resolution for patient.• Forwards new or updated health insurance information to client main billing so correct health insurance is billed for patient.• Distributes resolved questions back to self-pay call center rep to contact patient. • Review audits on client hospital payments and adjustment postings weekly to ensure correct balances are posted between SOS and client databases. Forwards any corrections to be made in SOS’s system to audit coordinator. • August 2010 to June 2013: Financial aid assistant for 3 Ohio hospital clients; helped patients with HCAP/charity assistance for debt resolution on their accounts. Reviewed, approved or denied applications based on established state HCAP and hospital guidelines.

Cleveland, Ohio, United States

• Supported team of 5-7 recruiters in the recruiting/hiring process of candidates. Extensive contact with various level candidates, recruiters, hiring managers and HR interview teams. Scheduled interviews, initiated and confirmed pre-employment testing, finalized orientation day agenda and hired new hires into Key’s HR system. • Maintained high level of confidentiality and first-rate customer service imperative to a successful interview and hire. • Assisted and shared best practices with other coordinators and administrative peers resulting in improved performance and consistent work proceduresExecutive Assistant • Provided quality administrative support to the Key National Bank Senior Vice President HR Relationship Manager and team of 5-7 relationship managers.• Coordinated calendars for meeting or travel arrangements, prepared expense reports, assisted in input of employee review data, and participated in special projects such as Key’s Neighbor’s Make A Difference Day in the greater Cleveland area. • Provided excellent customer service to each client while maintaining a high level of confidentiality.