Maryann Fitzgerald Email & Phone Number

Ridgefield Park, Nj

While managing HR, operations and facilities, some of my key accomplishments have been:• Generated over $1.25M in cost reductions through proactively identifying and remedying operational inefficiencies, vendor contract negotiations and process improvements.• Spearheaded HR improvements for enhanced onboarding experience, and improved employee training, recognition and satisfaction.• Successfully transitioned to a new HR/Benefits vendor (Paychex), enhancing HR efficiency and compliance while upgrading benefits offerings and reducing costs by 10%.• Led the design and implementation of a major expansion project for a new 5,000 square foot office in Philadelphia, collaborating with contractors, building management, and architects.• Successful direction of HR, operations, and facilities, including strategically managing and optimizing multiple areas to drive efficiency while also improving employee retention and satisfaction.

New York, New York, United States

Spearhead administrative operations for the CIO and COO, overseeing project managment across 4 different IT platforms, plus website redesign project. Some of my key achievements and responsibilities included:► I direct our website redesign project, managing a team of 11 internal and remote, overseas staff, tracking project progress, presenting status reports, and ensuring quality project completion within scope, budget, and timelines.► Oversee budget management for the $1.7M website project, completing comprehensive financial analysis and adjusting project milestones and goals to mitigate risks.► Drive project management for our only successful support project across 4 platforms, finalizing the site revamp and rebranding within 1 year then leading ongoing site support and maintenance.► I was able to save $770K by renegotiating 2 large, vendor contracts for software solutions.► Serve as Vice President of Staff Advisory Committee and IT Department Representative of the Employee Engagement Committee.► I was promoted through roles of increased scope and accountability, moving from Executive Assistant to Project Manager during pandemic downsizing and volunteering for additional responsibilities as Convention Registrar for 2020 convention.

New York, Ny / Clearwater, Fl

In these positions, I delivered expert executive support for team of 5 investment professionals, across an energetic, trading-floor environment. I also answered multiple phone lines for a thriving office, responding to client inquiries and following up as needed, as well as completing calendar management and booking all domestic and international travel accommodations. A few of my accomplishments include:► Leveraged Workday to complete expense reporting, ensuring timely and accurate submission of ~3 reports per week. ► I piloted event management for domestic and international trade shows in support of the VP of Global Marketing, managing multiple budgets of $50K to $500K and supervising a global team of ~10 through 4 shows per year.► Sourced vendors, researching qualifications, reviews, and pricing and negotiating contracts within budgetary parameters.► I contracted service and banquet orders for 50 to 500 people, arranged travel, hotel, and transportation for global team of 10 to 30 associates, and supervised marketing display and IT element set-up and breakdown at all shows.► Authored pre-show PowerPoint presentations to engage customers and compiled post-show reports utilizing collected data points.

Orlando, Florida Area

As an Event Administrator, I facilitated worldwide, multi-cultural seminars with 500 to +4K attendees, managing hotel contracts and banquet events, coordinating group housing, and budgets of $50K to $750K. I led registration management, organizing and tracking confirmations and responses from all event goers. I also liaised across multiple parties including hotels, clients, and internal teams to identify and mitigate risks and resolve issues quickly. Some of my key achievements include:► Optimized the registration process by integrating Yet Another Mail Merge (YAMM) to automate registration, resulting in quicker and more accurate attendee responses. ► I successfully achieved our highest customer satisfaction ratings in 26 years, gathering hand-written client feedback from post-workshop surveys to identify areas for improvement and sustaining a zero customer complaint record during time in position.► I was recognized for my outstanding event planning abilities and promoted from Seminar Instructor position to leading event management.► As a Seminar Instructor, I had the opportunity to present instruction on goal achievement within high-stress environments and building skills to remove limitations with emphasis on maintaining focus on objectives.

Stamford, Ct

At L-1, I drove office operations for a $750M organization, assisting the CEO and VP of Human Resources, as well as overseeing facilities management, contract negotiations, and inventory control across corporate headquarters and Washington, DC satellite offices with 30 associates. A few of my accomplishments include:► I directed a high-performing team of 5 administrative staff and partnered with HR and accounting teams to complete payroll and benefits administration for 22 associates.► Reduced vendor costs by $150K, negotiating beneficial contracts for shipping and office equipment, as well as completing computer installations and repairs to save +$35K in annual IT technician visits.► I championed the boardroom renovations project, including an integration of A/V equipment, leading a project that empowered the organization to host client meetings and decrease travel expenses by $185K.

Rye, Ny

Led all aspects of managing $1.5 billion private equity firm office until company downsizing. Planes an executed several large annual investor conferences. Provided functional support for 15 financial managers and administrative staff with full responsibility for all office equipment including hands on resolution of computer problems, copier and telephone system repairs, etc. Managed benefits, HR issues and Accounts Payable and Receivable. Planned and executed annual investors meeting and off-site, team-building events.•Designed overall concept of a $1 million office addition, including technically advanced board room, 11 new offices and managed all other aspects of construction and installation.•Saved company over $125,000 annually in negotiating new and existing vendor contracts and equipment leases.•Identified and implemented changes in shipping and purchasing procedures (including pricing) resulting in increased efficiency and 10% cost savings.

New York, Ny

Directed $10 million, NY region of major security guard company, including operation managers, field inspectors, recruiting and training departments, office staff and general oversight of over 2,000 employees including armed, MTA security force. Responsible for bottom-line factors; budgets, EBITDA and P&L statements. Company acquired by Allied Barton in 2004.•Lowered overtime costs by 8% and reduced open shifts by over 50% through management of local HR functions, which increased profitability of entire region by over 10%.•Further increased profits 8-10% each year through negotiated price increases, improved cost reductions and efficiency analyses.•Improved customer service skills, appearance and knowledge of security officers with 20% increase in customer contract renewal.

Elmsford, Ny

Managed all operations of tri-state, $13 million region of national security guard firm. Fully responsible for oversight of training, recruiting, employee retention, strategic direction and regional bottom line.•Increased profitability of major accounts, through negotiated price increases, cost reductions and efficiency analyses, which resulted in an 8% overall increase in regional profits. Exceeded profit goals by over 12% first year and 22% second year.•Raised customer retention to 100% through improved procedures, services and consistent monitoring.

Education record

Education record