Mary Ann Kowalczyk Email and Phone Number
I am a learning solutions designer with 15+ years of experience in instructional design and eLearning. Colleagues and leaders recognize me as a detail-oriented project leader, dedicated to infusing empathy into the design process to ensure learners’ knowledge needs are met and understood. I am committed to quality and driven by a passion for client satisfaction, ensuring content is relevant, effective, and that any gaps are identified. Over the course of my career I have become skilled in leveraging instructional theories to spearhead the creation of captivating eLearning solutions. My career has provided me with experiences in multiple fields and multiple industries, so I bring a unique blend of skills. I have a genuine desire to improve the customer experience and I thrive in a team environment, collaborating with others in my field. Something new I am excited about is exploring innovative AI integration possibilities.On a more personal note, I have a deep passion for fertility and family-building. I have been actively involved in the infertility community since 2014, offering support, guidance, and resources to couples (and singles) on their journey to parenthood. In 2022 I started a Fertility Support Group for Discover employees to support each other, and built a case to present to HR in the hopes that fertility benefits be improved at the company. I'm proud to say the benefits now meet and exceed the Illinois BCBS insurance marketplace standard which is an amazing win! I also spent over a year leading a peer-led RESOLVE infertility support group as my way of giving back to the community. Finally having my son after years of infertility has helped me gain valuable insights and empathy, further enhancing my ability to create inclusive and supportive work environments.
Discover Financial Services
View- Website:
- discover.com
- Employees:
- 13973
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Principal Process Management, Organizational Change Management, Corporate Risk ManagementDiscover Financial Services Mar 2024 - PresentRiverwoods, IlOrganizational Change Management, GRC, Corporate Risk Management • Conduct change impact analyses by interviewing stakeholders to identify pain points and ensure clarity on the effects of Corporate Risk Management program changes.• Partner with program teams to design and implement targeted change strategies, including training materials and communications, to drive user adoption and reduce resistance.Process Management, Business Risk Programs, Corporate Risk Management• Facilitated monthly Process Management updates by working closely with program owners to gather accurate and complete information, ensuring Process Owners and leaders were prepared to take necessary actions.• Delivered clear and timely communications to announce program changes, fostering engagement and knowledge sharing within the Process Owner community, ensuring alignment on updated processes.
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Training Consultant/Organization Readiness, Enterprise Capabilities & EnablementDiscover Financial Services Mar 2018 - Mar 2024Riverwoods, Il• Supported enterprise-wide deployment of a lean management system with self-serve and instructor-led educational support materials.• Collaborated with lean and Agile coaches as a thought partner to provide advice and direction for courses, therefore enhancing overall team confidence in lean and Agile topics.• Conduct analysis of ECE myVoice survey data, offering data-driven guidance for leadership decisions, which fosters data-informed strategies and more effective decision-making.• Strategically plan and execute ECE team-building, volunteer, and Expo events, delivering exceptional employee experiences, mitigating risks, and resulting in a boost to team connection and morale.• Developed instructional how-to videos to simplify Discover problem-solving adoption, reducing learning curves, mitigating risk, and improving tool utilization.• Consulted with practitioners to simplify their approach to a maturity assessment workshop, enabling better clarity of the process for participants.
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Learning Consultant/Instructional Designer, Sears AutomotiveSears Holdings Corporation Aug 2015 - Feb 2018Hoffman Estates, Il• Analyzed sales data to demonstrate the correlation between Tire Sales course completion and improved store performance. This highlighted the effectiveness of our learning program. • Managed the design and development of games and microlearning courses, collaborating with subject matter experts to ensure accurate content. This enhanced our associates’ effectiveness in the stores.• Crafted scenario-based sales eLearning modules that immersed store associates in realistic situations to provide practical approaches in overcoming real-world challenges.• Led the overhaul of over 50 legacy eLearning courses, aligning them with industry standards and learning management system requirements. This initiative ensured continuity of high-quality training. -
Elearning Instructional Designer (Independent Contractor)Mariano'S Fresh Market (Roundy'S Supermarkets Inc.) Jun 2015 - Aug 2015Rosemont, Il• Designed and developed nine end-to-end eLearning courses and documented detailed process flows, resulting in enhanced job proficiency and service quality for hourly employees to regional managers.• Directed photographers and videographers and acted in videos to capture realistic store scenarios.• Acted as a Mariano's customer and employee in many of the training video scenes. -
Training Solutions Designer, Career SchoolsCareer Education Corporation Oct 2012 - Jun 2015Schaumburg, Il• Managed projects relating to the design and development of engaging eLearning courses, on-the-job training, SharePoint sites, and performance support solutions for over 300 admissions representatives and directors across 35 different campuses and 6 brands. • Mentored junior designers by coaching on eLearning and instructional design techniques, providing feedback on projects, and recommending educational options and training resources.• Built a complete Learning package consisting of 5 scenario-based eLearning courses using Storyline, post-training recaps, screencasts, and level 1 evaluations for a new student management system launching to all admissions staff.• Conceptualized and designed a comprehensive compliance training package to ensure regulatory compliance and to equip teams with knowledge to mitigate risks and enhance company integrity.• Converted an instructor-led onboarding program for over 100 admissions reps annually to a streamlined online webinar series, improving accessibility and scalability and reducing time-to-competency. -
Technology Trainer And DesignerThe Kraft Heinz Company Jun 2007 - Oct 2012Northfield, Il• Developed eLearning courses and systems training materials for SAP OTC business processes, performed needs analysis and establish training curriculum, and collaborated with subject matter experts to support the SAP company-wide rollout.• Created system training for SAP OTC business processes and transactions. • Demonstrated commitment to knowledge sharing by presenting insights and best practices on the uPerform superuser webinar, promoting continuous improvement within their user community. • Trained 500 global users and administrators on SAP uPerform functionality, which resulted in enhanced user proficiency and improved system utilization.• Analyzed weekly incident trends, providing data-driven insights that enhanced system reliability and user proficiency.Awards:• Replaced a complex PowerPoint deck with simplified documents and a knowledge management resource site. This project won a “Values in Action” award for improved productivity.• Trained employees to use SharePoint collaboration and knowledge management tools. Won an “Above and Beyond the Call of Duty” award for outstanding work in creating the team’s SharePoint Intranet site, teamsites, discussion boards, and blog. -
Senior Is Auditor (Cisa-Currently Inactive), Corporate AuditAltria Apr 2005 - Jun 2007Northfield, Il• Managed a variety of information systems audits such as: operational, project management, SOX compliance, master data, SAP vendor selection, IS contractor procurement, SAP business processes, data center, and warehouse trade deal systems to ensure compliance and that risks were being mitigated.• Assessed risk, examined controls, performed testing/evidence, and provided audit findings and recommendations to Kraft and Altria executive management.• Mentored, assigned work to, and reviewed work of junior level auditors to develop their audit skills and earn promotions.• Implemented the audit new employee onboarding web site which consisted of audit documents, templates, and procedures. This was used for onboarding all new audit employees.Award:• Provided audit risk subject matter expertise for Kraft’s “Business Risk” eLearning course. Won the “Manager’s Award” for outstanding performance in this volunteer assignment. -
Systems Project Leader, Sales And Customer Service SystemsThe Kraft Heinz Company Jan 1999 - Apr 2005Northfield, Il• Managed warehouse order management systems projects and provided 24/7 system support to ensure system and data integrity• Designed, developed, implemented, and quality checked program changes to business critical sales information systems on the AS/400 and mainframe, which improved the experience of systems users and ultimately customers.• Mentored and onboarded new employees on the team’s programming tools, processes, and procedures.Award:• Documented system process flows, daily/overnight job procedures, and business processes to create the first web documentation site in all of Kraft sales systems. Won “Best Web Documentation Site” award for this project.
Mary Ann Kowalczyk Education Details
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Training And Development -
Operations Management And Information Systems -
Saint Viator High School -
Saint Alphonsus Liguori School
Frequently Asked Questions about Mary Ann Kowalczyk
What company does Mary Ann Kowalczyk work for?
Mary Ann Kowalczyk works for Discover Financial Services
What is Mary Ann Kowalczyk's role at the current company?
Mary Ann Kowalczyk's current role is Instructional Designer | Designing learning solutions that spark meaningful action and improve performance.
What schools did Mary Ann Kowalczyk attend?
Mary Ann Kowalczyk attended Roosevelt University, Northern Illinois University, Saint Viator High School, Saint Alphonsus Liguori School.
Who are Mary Ann Kowalczyk's colleagues?
Mary Ann Kowalczyk's colleagues are Michael Hagenbach, Jamie Waite, Karina Toler, Dianne Vandervort, Lila Khais, Lori Rothbart, Keagan Stoltz.
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Mary Ann Kowalczyk
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