Mary Ann Murtha Email & Phone Number

Philadelphia, Pennsylvania, United States

Newtown, Pennsylvania, United States

Loutel offers employment law counseling and compliance services and workplace culture and diversity, equity, and inclusion (DEI) performance solutions. We counsel small, medium, and large businesses on how to comply with new employment laws, regulations, opinions and guidance from federal and state agencies. For your company workforce, we deliver our.

West Chester, Pennsylvania, United States

First Resource Bank is a locally owned and operated Pennsylvania state-chartered bank, serving the banking needs of businesses, professionals and individuals in the Delaware Valley. The Bank offers a full range of deposit and credit services with a high level of personalized service. First Resource Bank also offers a broad range of traditional financial.

Greater Philadelphia Area

Doylestown, PA

Springfield, Pennsylvania

Warrington, PA

• Establish and achieve division goals and objectives.
• Manages both deposit and revenue growth for Retail Division.
• Develop and execute key marketing initiatives, business plan and new product development.
• Verifies that all operating procedures affecting each branch are being followed as established and approved.
• Reviews adequacy of branch staffing and submits recommendations to the President.
• Makes recommendations pertaining to any area, which will improve the efficiency of the branches.

• Analyze branch results in the areas of deposit & household growth, loan
• production, cross-sell ratio, and retention/attrition to determine areas of success as well as areas of deficiency
• Observe and assess sales processes, behaviors, and activities to establish a plan of action to ensure attainment of consistent and expected results
• Develop staff members through coaching and training effective sales methods and techniques
• Provide leadership for all branch employees through coaching, training, and career counseling
• Manage human capital issues such as recruitment, hiring, performance management in a timely and effective manner

Plymouth Meeting, PA

• Serve as sales, service and operations mentor for 11 Branches throughout Delaware County
• Act as liaison between branch personnel and senior leadership for $40,000,000 Delaware Community Development initiative
• Partner with various lines of businesses to develop and execute effective sales management process

Greater Philadelphia Area

• Improved service delivery results of employees in 60 Financial Centers in the Philadelphia market by developing a behavioral plan and coaching employees to this plan in an underperforming market.
• Improved customer service scores by 35% within 18 months by identifying customer service benchmarks.
• Improved employee turnover ratio from 55% to 35% by creating a recognition process that celebrated any new hire Teller who was with the company for 6 – 12 months.
• Increased service scores by 85% within 18 months by creating and implementing a communication and coaching plan that defined and described expected behaviors.
• Consistently made field visits to ensure execution of customer service standards.
• Assessed mechanisms, defined the skills and abilities for hiring Financial Services Managers and revamped interviewing process, improving quality of new hires and creating a more appropriate job fit.

Bachelor'S Degree, Organizational Leadership

Currently I am enrolled in Philadelphia University's Organizational Leadership Bachelor of Science Program.

Associate'S Degree, Business Administration And Management, General

Business Management Studies