With extensive dedication to Outback Steakhouse, I specialized in operations and training. I focused on earning the loyalty of committed and satisfied employees, which resulted in a top-performing team. At the heart of my mission is upholding "The Outback Attitude," ensuring that our team embodies the pride and energy that defines our brand. As the Managing Partner, my daily responsibilities revolve around maintaining the rhythm of shifts and guiding our leadership team. We fostered an environment where our Outbackers are engaged, trained, and dedicated to our restaurant's vision. This approach has enabled us to consistently meet our goals and allowed the Outbackers to "have a place to work, have fun, and make money." 💼🎉The most fulfilling part of my job is discovering talented individuals who can become future Managers and Managing Partners for Outback. Their enthusiasm, drive, and excitement keep me energized and excited to come to work every day.
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Managing PartnerOutback Steakhouse Sep 2019 - Jul 2024Greenville, South Carolina, United StatesAs the Managing Partner at Outback Steakhouse, I spearheaded the staffing process to ensure a team of engaged Outbackers embodying "The Outback Attitude." This led to increased sales and cost management, ultimately contributing to the restaurant's success.- Reduced employee turnover from 198% to 66%.- Elevated the server engagement score from 49% to 89%.- The Steak Satisfaction score was 89% and Overall Satisfaction went to 84%, placing my store in the Top 10%.- Promoted multiple hourly employees to salaried employees. -
Managing PartnerOutback Steakhouse Jul 2010 - Sep 2019Salisbury, North Carolina, United States• Increased weekly sales from $52,000 to an average of $76,000.• Achieved a 92% Outbacker Satisfaction Survey score, the highest in the RVP area.• Promoted multiple managers and Outbackers to higher positions.• Recognized as Partner of the Year five times.
Mary Ann Pool Education Details
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Art History, Criticism And Conservation
Frequently Asked Questions about Mary Ann Pool
What is Mary Ann Pool's role at the current company?
Mary Ann Pool's current role is Managing Director | Restaurant Operations & Training Systems Guru | P&L Leadership Across Multiple Units | Driving 40% Reduction in Turnover.
What schools did Mary Ann Pool attend?
Mary Ann Pool attended Augusta University.
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