Software Test Engineer | L3HARRIS (temp to perm contract via Altimeter Solutions) | February 2022Quality assurance engineer supporting several models of radios for US DoD and distribution to various NATO and other nations.▪ Reviewed, created, and updated testcases to verify that the radios will work with technologies used by various nations’ militaries.▪ Assisted with generation & updating of software/firmware detailed technical knowledge base documentation.

Account Support Engineer, Military & Government Sectors | XEROX (contract via Randstad) | October 2021- February 2022Supported several government and military customers.▪ Provided direct support to customers, analyzed issues, triaged service disruptions, dispatched appropriate local technicians, and coordinated all other aspects.

Temporary Purchasing & IT Administrator | MANAGED SERVICES TEAM | May 2021 – September 2021Temporary multi-role position supplementing IT operations, sales, customer support, and vCIOs.▪ IT administration of AD/Exchange and cloud (MS Azure and O365), including other on-prem and cloud resources.▪ Specced, provisioned, and deployed servers, PCs, tablets, and other devices.▪ Mentored and assisted service desk staff with escalations and overflow.▪ Managed sourcing, quoting… Show more Temporary Purchasing & IT Administrator | MANAGED SERVICES TEAM | May 2021 – September 2021Temporary multi-role position supplementing IT operations, sales, customer support, and vCIOs.▪ IT administration of AD/Exchange and cloud (MS Azure and O365), including other on-prem and cloud resources.▪ Specced, provisioned, and deployed servers, PCs, tablets, and other devices.▪ Mentored and assisted service desk staff with escalations and overflow.▪ Managed sourcing, quoting, purchasing and fulfillment of hardware, software, licensing, and cloud services. Show less

Call center rep. for entire medical side of URMC, and their associated medical centres throughout the Rochester NY and Southern Tier.

Responsible for all aspects of mobile testing across multiple platforms, including iOS, and Android for the Bosch Remote Security applications.

Responsible for cross-functional business process management and improvement. Partnered with multi-functional teams to analyze business processes to perform requirements gap analysis, process impact analysis, opportunity assessment and communicated and documented recommended improvements to management and stakeholders. Additionally, responsible for offering guidance and support with process strategies, building process changes, review of proposed process changes and implementation.… Show more Responsible for cross-functional business process management and improvement. Partnered with multi-functional teams to analyze business processes to perform requirements gap analysis, process impact analysis, opportunity assessment and communicated and documented recommended improvements to management and stakeholders. Additionally, responsible for offering guidance and support with process strategies, building process changes, review of proposed process changes and implementation. ITIL/ISO27000 Show less

Engineering role responsible for integration, support, and quality assurance of GE remote GE aerospace products including the XLVu, XLLv, XLGo, XLG3 used by civilian and military world-wide.

A wide portfolio of experience with industry leading companies including Paychex, Xerox, and Kodak/Carestream.  IT experience in ITIL and non-ITIL environmentso Defined, deployed, and supported networks, desktops, and servers across multiple operating systems including Windows (all versions since 3.1/NT now up thru Win 10), Linux (since 2.x kernel), and Solaris.o Managed help desk for and medium sized networks. Product/Solutions Support (Level 3/Engineering)o Supported… Show more A wide portfolio of experience with industry leading companies including Paychex, Xerox, and Kodak/Carestream.  IT experience in ITIL and non-ITIL environmentso Defined, deployed, and supported networks, desktops, and servers across multiple operating systems including Windows (all versions since 3.1/NT now up thru Win 10), Linux (since 2.x kernel), and Solaris.o Managed help desk for and medium sized networks. Product/Solutions Support (Level 3/Engineering)o Supported customer-facing teams with problem identification and analysis of customer issues and needso Responsible for researching and identifying recommended solutions.o Validated documentation, patches/fixes, and related items to support ensure customer needs were met. SDLC and Quality Assurance Engineering (Software, Hardware, and Embedded)o Analyzed requirements, developed and executed test plans, test cases, scripts, and reports for functional and user acceptance as well as Defects tracking and test results reporting.o Experience validating secure PCI POS credit card transactions, HIPAA security compliance, FDA compliance, and classified aerospace data.o Develop User stories, fit-gap analysis and partner with Users to create Test Cases and Testing Plans based on Business Requirements. Show less