What drives me? My passion to convert bland user assistance material to visually appealing, engaging, and interactive user-centric resources.What do I do? As a Director, I lead the Design and Multimedia Team in the Product Communications department of e2open. I plan the content structure and design strategy for the knowledge resources and the knowledge portal.What sets me apart? My ability to identify users’ knowledge gap/pain points, plan user-focused creative knowledge solutions inline with industry trends, create on-point content with speed and accuracy, and deliver content on-time, every time.What’s my mantra? Create HELP that helps.